Global-3 profiles unable to send or receive SMS on AT&T

Incident Report for Hologram

Update

We are continuing to investigate this issue.

Posted Oct 09, 2026 - 16:59 UTC

Investigating

We are currently investigating an issue where our Global-3 profiles cannot send or receive SMS messages when connected to AT&T.

These same profiles do not have any issues with other networks. Data transfer remains unaffected. All other profiles remain unaffected.

Posted Oct 09, 2026 - 16:52 UTC

This incident affects: Global-3 (G3) profile (SMS over cellular).