All Systems Operational

About This Site

This status page provides up-to-date information about the current performance of Hologram platform. Should an outage or service interruption occur, Hologram Success and Engineering teams will post updates on this page. Upcoming maintenance windows will be announced here ahead of time.

You can subscribe to receive notifications for incidents and maintenance alerts via email, SMS, or RSS. Additionally, outage alerts and maintenance notifications will appear in the footer of Hologram.io, on the login page for the Hologram Dashboard, and in the top right corner of your Hologram Dashboard.

Cellular Networking Operational
Global Cellular Data Network Operational
SMS over cellular - Device Terminated Operational
SMS over cellular - Device Originated Operational
SIM Management Operational
Device Dashboard Operational
REST API Operational
SIM Card Administrative Operations Operational
Hyper SIM EUICC Operations Operational
Data Usage Reporting and Billing Operational
Data Services Operational
Data Engine and Routes Operational
SMS over IP Operational
SpaceBridge Tunneling Operational
Inbound Messaging API Operational
Hologram Website Operational
Hologram Store Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Global-1 Platform Maintenance Sep 17, 2026 09:00-13:00 UTC

We have scheduled maintenance for our Global-1 Platform. This maintenance will involve work to improve our backend systems, and SIM administrative operations (plan changes, activations, etc) will be unavailable for a short period.

Connectivity is not impacted. Other profiles are not impacted.
Posted on Sep 14, 2026 - 22:06 UTC

Global-2 EU Point of Presence Maintenance Sep 23, 2026 03:00-05:00 UTC

We have scheduled maintenance for one of the nodes of our Global-2 EU Point of Presence. This maintenance will involve work to improve our backend systems, and active data may experience a brief interruption.

Redundant node and other Points of Presence will remain available to route data sessions as needed. Other profiles are not impacted.
Posted on Sep 14, 2026 - 21:46 UTC

Sep 15, 2026

No incidents reported today.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Connectivity failures for devices on USA-2 (891480*) + Verizon on Global (894450*, 893571*, 894642*)
Resolved - Between approximately 2:10 PM CT and 4:20 PM CT (19:10 to 21:20 UTC) on September 3, 2026, some devices on Verizon network lost connectivity in Arkansas, northern Mississippi, Oklahoma, and western Tennessee.

The cause was a fiber cut affecting the Verizon network in those areas. Verizon has resolved the issue, and impacted devices have returned to service. No changes were required on the Hologram platform.
Sep 4, 02:08 UTC
Investigating - We are investigating reports of devices on the USA-2 profile losing connectivity in the United States, beginning at approximately 2:10 PM CT (19:10 UTC) on September 3, 2026.

This may also affect data roaming on the Verizon network for Global profiles.
Sep 3, 21:51 UTC

Sep 3, 2026

Sep 2, 2026

No incidents reported.

Sep 1, 2026

Degraded performance for large data transfers in the United States on Global-3 (G3) (ICCID Prefix 894642*)
Resolved - Our monitoring has confirmed the network is performing within normal parameters. We continue to work with network partners on future prevention and optimization.
Sep 1, 21:56 UTC
Monitoring - A fix has been applied and data performance for affected devices in the United States has returned to expected levels. We are monitoring to confirm performance remains stable.
Aug 28, 23:29 UTC
Update - A temporary mitigation is in place and affected devices should see some improvement. This is a partial measure and does not fully resolve the issue. Transfers involving large packets may continue to fail or run slowly.

Work continues with our upstream network partners on both an immediate fix and a permanent resolution.
Aug 27, 23:53 UTC
Update - No new information is available at this time as work continues to remediate this issue. We will provide another update within the next 2 hours, if not sooner.
Aug 27, 18:55 UTC
Identified - We have identified the cause of the degraded data performance affecting a subset of devices in the United States. An MTU mismatch in the network path is causing packet loss for affected sessions, which presents as failed or unusually slow transfers, particularly for uploads. Devices may be affected intermittently, and devices on the same account or in the same location may behave differently.

This affects Global-3 devices in the United States across AT&T, T-Mobile, and Verizon. Sessions on other profiles and in other regions are not impacted.

We are working with our upstream network partner on remediation. We will provide the next update by 19:00 UTC.
Aug 27, 16:40 UTC
Update - We have identified the cause of the degraded data performance affecting a subset of devices in the United States. An MTU mismatch in the network path is causing packet loss for affected sessions, which presents as failed or unusually slow transfers, particularly for uploads. Devices may be affected intermittently, and devices on the same account or in the same location may behave differently.

This affects Global-3 devices in the United States across AT&T, T-Mobile, and Verizon. Sessions on other profiles and in other regions are not impacted.

We are working with our upstream network partner on remediation. We will provide the next update by 19:00 UTC.
Aug 27, 16:39 UTC
Update - We are continuing to investigate this issue and there is no new information at this time. We will provide the next update when new information is available.
Aug 27, 03:26 UTC
Investigating - We are investigating reports of degraded data performance affecting devices in the United States (AT&T, T-Mobile, and Verizon) on our Global-3 (G3) profile SIMs (ICCID prefix 894642*).

Affected devices are attaching normally and maintaining data sessions, but transfers involving larger payloads are seeing significantly reduced throughput and elevated failure rates. Sessions passing small amounts of data appear to be unaffected.

We have engaged our network partners and dedicated engineers are actively investigating. Devices outside the United States are not currently believed to be impacted.

The next update will be provided within 60 minutes, or sooner if we have new information.
Aug 27, 02:27 UTC
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