All Systems Operational
REST API Operational
Device Dashboard ? Operational
Data Engine Operational
SpaceBridge ? Operational
Cellular Network Operational
SMS ? Operational
Main Website and Store ? Operational
SMS over IP ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Response Time
Fetching
Past Incidents
Oct 15, 2019

No incidents reported today.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019
Resolved - This incident has been resolved.
Oct 10, 09:36 UTC
Identified - An issue has been identified with upstream network partner delaying SIM operations and is under investigation for resolution.
Oct 10, 09:25 UTC
Investigating - Hologram engineering team is investigating reports of delayed SIM operations including activations, plan changing, pause/resume, and device-terminated SMS delivery for some carriers. Issue has been escalated to upstream providers and is under investigation. Cellular network data and Data Engine messaging services are unaffected.
Oct 10, 09:24 UTC
Oct 9, 2019
Resolved - This incident has been resolved.
Oct 9, 17:40 UTC
Identified - Increased traffic is causing delays in data usage reporting and billing operations. Network connectivity and other services are unaffected. Hologram engineering is actively monitoring as any backlogged events are processed.
Oct 9, 11:35 UTC
Resolved - This incident has been resolved.
Oct 9, 04:47 UTC
Monitoring - Tunnel returned to normal service level. Engineering team continuing to monitor.
Oct 8, 22:12 UTC
Investigating - Engineering team investigating internal report of intermittent degraded Spacebridge service.
Oct 8, 22:10 UTC
Oct 7, 2019

No incidents reported.

Oct 6, 2019
Resolved - Engineers identified a SpaceBridge issue over the weekend that affected some customers trying to utilize the SpaceBridge service at the time. The issue is resolved and SpaceBridge is restored to normal service levels. We are currently investigating root cause with a hosting provider.
Oct 6, 03:45 UTC
Oct 5, 2019
Resolved - This incident has been resolved.
Oct 5, 22:31 UTC
Monitoring - SpaceBridge service has been restored to normal service levels and we are monitoring the results.
Oct 5, 18:03 UTC
Investigating - Engineering team investigating internal report of intermittent degraded SpaceBridge service.
Oct 5, 16:39 UTC
Oct 4, 2019

No incidents reported.

Oct 3, 2019
Resolved - This incident has been resolved.
Oct 3, 17:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 3, 15:40 UTC
Investigating - Increased traffic is causing delays in data usage reporting and billing operations. Network connectivity and other services are unaffected. Hologram engineering is actively monitoring as any backlogged events are processed.
Oct 3, 07:02 UTC
Oct 2, 2019
Resolved - This incident has been resolved.
Oct 2, 13:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 2, 13:32 UTC
Update - We are continuing to investigate this issue.
Oct 2, 13:13 UTC
Investigating - Increased traffic is causing delays in data usage reporting and billing operations. Network connectivity and other services are unaffected. Hologram engineering is actively monitoring as any backlogged events are processed.
Oct 2, 13:09 UTC
Oct 1, 2019

No incidents reported.