This incident has been resolved.
Oct 10, 09:36 UTC
An issue has been identified with upstream network partner delaying SIM operations and is under investigation for resolution.
Oct 10, 09:25 UTC
Hologram engineering team is investigating reports of delayed SIM operations including activations, plan changing, pause/resume, and device-terminated SMS delivery for some carriers. Issue has been escalated to upstream providers and is under investigation. Cellular network data and Data Engine messaging services are unaffected.
Oct 10, 09:24 UTC