Delayed reporting on US2 profiles (ICCID prefix 89148)
Identified - The issue has been identified and a fix is being implemented.
Apr 27, 2026 - 21:37 UTC
Investigating - Verizon is currently experiencing an issue where data usage/reporting is delayed on US2 profiles (Verizon-native). We are working with Verizon's team to get this resolved and the usage backfilled. We will provide updates as soon as we have further information.

Reporting on all other profiles remains unaffected. Connectivity remains unaffected on all profiles.
Apr 27, 2026 - 21:11 UTC

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This status page provides up-to-date information about the current performance of Hologram platform. Should an outage or service interruption occur, Hologram Success and Engineering teams will post updates on this page. Upcoming maintenance windows will be announced here ahead of time.

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Cellular Networking Operational
Global Cellular Data Network Operational
SMS over cellular - Device Terminated Operational
SMS over cellular - Device Originated Operational
SIM Management Degraded Performance
Device Dashboard Operational
REST API Operational
SIM Card Administrative Operations Operational
Hyper SIM EUICC Operations Operational
Data Usage Reporting and Billing Degraded Performance
Data Services Operational
Data Engine and Routes Operational
SMS over IP Operational
SpaceBridge Tunneling Operational
Inbound Messaging API Operational
Hologram Website Operational
Hologram Store Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned maintenance on Global-3 (89464*) profiles May 17, 2026 16:00-20:00 UTC

We will be undergoing a planned maintenance on affecting administrative operations (activations, state/plan changes and usage reporting) only on Global-3 profiles with ICCID prefix 89464.

Connectivity is not impacted by this. Other profiles are unaffected.
Posted on Apr 27, 2026 - 16:08 UTC
Apr 28, 2026

No incidents reported today.

Apr 27, 2026

Unresolved incident: Delayed reporting on US2 profiles (ICCID prefix 89148).

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026
API maintenance extended.
Resolved - This incident has been resolved.
Apr 16, 14:10 UTC
Monitoring - All services are restored and we are working through backlogs.
Apr 16, 13:44 UTC
Update - We are continuing to bring services back online.
Apr 16, 13:37 UTC
Update - Services are coming back online as we continue to work on fixes.
Apr 16, 13:25 UTC
Identified - We have identified the source of the issue extending maintenance and are currently implementing a fix.
Apr 16, 13:12 UTC
Investigating - We are currently investigating an issue with restoring the API services post-maintenance. We are working to restore services as soon as possible.
Apr 16, 12:56 UTC
Upcoming API and database maintenance and brief downtime
Completed - The scheduled maintenance has been completed.
Apr 16, 12:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 12:00 UTC
Scheduled - We will bring down all API services and data reporting services at this time. We anticipate 5 minutes of downtime and will post updates as to our progress. Connectivity is not affected.
Apr 10, 22:14 UTC
Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

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