Hologram Status

All Systems Operational

About This Site

This status page provides up-to-date information about the current performance of Hologram platform. Should an outage or service interruption occur, Hologram Success and Engineering teams will post updates on this page. Upcoming maintenance windows will be announced here ahead of time.

You can subscribe to receive notifications for incidents and maintenance alerts via email, SMS, or RSS. Additionally, outage alerts and maintenance notifications will appear in the footer of Hologram.io, on the login page for the Hologram Dashboard, and in the top right corner of your Hologram Dashboard.

REST API Operational

Device Dashboard Operational

Data Engine Operational

SpaceBridge Operational

Cellular Network Operational

SMS Operational

Main Website and Store Operational

SMS over IP Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Routine Database Maintenance Dec 10, 05:00-05:30 UTC

The Hologram engineering team will be performing routine database maintenance on Wed. Dec 9, 2020 at 11PM US CT (2020-12-10 05:00 UTC). During the active work period, the Hologram dashboard and API will be briefly unavailable. Cellular network service will be unaffected. Please reach out to support@hologram.io with any questions or issues experienced after the maintenance window is marked complete.
Posted on Dec 2, 22:28 UTC

System Metrics Month Week Day

API Response Time

Fetching

Past Incidents

Dec 3, 2020

No incidents reported today.

Dec 2, 2020

Performance Degradation on Cellular Network

Resolved - This incident has been resolved.
Dec 2, 16:54 UTC

Update - Hologram network teams have applied remedial measures but some services remains impaired due to the large amount of signalling traffic as devices come back online. Engineers will continue to monitor network performance.
Dec 2, 05:39 UTC

Monitoring - Hologram network teams have isolated the network elements at issue and are actively working to resolve service impact. Impacted services are expected to be restored gradually in the next hour. Engineers will continue to monitor network performance post-restoration.
Dec 1, 23:31 UTC

Update - High volume 2G/3G signalling traffic is producing higher-than-normal numbers of timeouts for tower attach and session creation. Some customers might experience longer than usual times to create new data sessions. LTE is unaffected. Our network team is working toward resolution and we will provide further updates here.
Dec 1, 20:50 UTC

Identified - Hologram networks team investigating cellular network performance degradation that might affect some customers, after monitors detected an increase in connection timeouts.
Dec 1, 18:31 UTC

Dec 1, 2020

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

Delayed SIM Operations and SMS

Resolved - This incident has been resolved.
Nov 21, 16:05 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 21, 15:52 UTC

Investigating - An issue has been identified with one of our carrier partners which is delaying SIM operations including activations, plan changing, pause/resume and SMS delivery. Cellular network and data engine services are unaffected.
Nov 21, 15:34 UTC

Upcoming upstream network provider maintenance

Completed - The scheduled maintenance has been completed.
Nov 21, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 00:00 UTC

Scheduled - An upstream provider will be performing routine maintenance on Friday, November 21th 00:00 UTC. Some SIMs may see a brief session close as rerouting occurs, but should resume online connectivity immediately.
Nov 20, 22:39 UTC

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.