All Systems Operational

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This status page provides up-to-date information about the current performance of Hologram platform. Should an outage or service interruption occur, Hologram Success and Engineering teams will post updates on this page. Upcoming maintenance windows will be announced here ahead of time.

You can subscribe to receive notifications for incidents and maintenance alerts via email, SMS, or RSS. Additionally, outage alerts and maintenance notifications will appear in the footer of Hologram.io, on the login page for the Hologram Dashboard, and in the top right corner of your Hologram Dashboard.

Cellular Networking Operational
Global Cellular Data Network Operational
SMS over cellular - Device Terminated Operational
SMS over cellular - Device Originated Operational
SIM Management Operational
Device Dashboard Operational
REST API Operational
SIM Card Administrative Operations Operational
Hyper SIM EUICC Operations Operational
Data Usage Reporting and Billing Operational
Data Services Operational
Data Engine and Routes Operational
SMS over IP Operational
SpaceBridge Tunneling Operational
Inbound Messaging API Operational
Hologram Website Operational
Hologram Store Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 22, 2026

No incidents reported today.

May 21, 2026

No incidents reported.

May 20, 2026
Planned maintenance on Global-1 (89445*) profiles
Completed - The scheduled maintenance has been completed.
May 20, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 22:00 UTC
Scheduled - We will be undergoing a planned maintenance affecting new and existing data sessions only on Global- profiles with ICCID prefix 89445. Expected downtime is 10 mins, within the maintenance time window only.

Other profiles are unaffected.
May 13, 19:14 UTC
May 19, 2026
Delayed SIM operations on Global-1 profiles (ICCID prefix 89445)
Resolved - We are caught up on all delayed operations.
May 19, 14:26 UTC
Investigating - We are experiencing a delay on SIM card administrative operations (activations, plan changes, state changes) on our Global-1 profiles. Operations done through the Dashboard and API are impacted.

Connectivity remains unaffected. All other profiles remain unaffected.
May 18, 21:13 UTC
May 18, 2026
Upcoming maintenance on our G2 (89357*) US PGW
Completed - The scheduled maintenance has been completed.
May 18, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 07:00 UTC
Scheduled - This maintenance will involve work to improve our backend systems in one of our US PGW G2 (89357*) profiles.

During the maintenance window, active data sessions will experience a brief interruption. Redundant point-of-presence will remain fully operational.

Other profiles are not impacted.
May 15, 17:37 UTC
May 17, 2026
Planned maintenance on Global-3 (89464*) profiles
Completed - The scheduled maintenance has been completed.
May 17, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 16:00 UTC
Scheduled - We will be undergoing a planned maintenance on affecting administrative operations (activations, state/plan changes and usage reporting) only on Global-3 profiles with ICCID prefix 89464.

Connectivity is not impacted by this. Other profiles are unaffected.
Apr 27, 16:08 UTC
May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026
Planned maintenance on US2 profile downloads (ICCID prefix 89148)
Completed - The scheduled maintenance has been completed.
May 13, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 02:00 UTC
Scheduled - Verizon is migrating their SMDP/SMSR platform to a new environment. During this window, eUICC profile downloads for US2 profiles will be unavailable. Expected downtime is approximately 6 hours.

Connectivity, SMS, and data services on already-activated SIMs are not impacted. Other profiles are unaffected.

UPDATE: This maintenance has been rescheduled and shortened. The new window is May 13, 2026 02:00–08:00 UTC. Expected downtime is approximately 6 hours. All other details remain the same.
May 5, 20:57 UTC
May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

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