All Systems Operational

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This status page provides up-to-date information about the current performance of Hologram platform. Should an outage or service interruption occur, Hologram Success and Engineering teams will post updates on this page. Upcoming maintenance windows will be announced here ahead of time.

You can subscribe to receive notifications for incidents and maintenance alerts via email, SMS, or RSS. Additionally, outage alerts and maintenance notifications will appear in the footer of Hologram.io, on the login page for the Hologram Dashboard, and in the top right corner of your Hologram Dashboard.

Cellular Networking Operational
Global Cellular Data Network Operational
SMS over cellular - Device Terminated Operational
SMS over cellular - Device Originated Operational
SIM Management Operational
Device Dashboard Operational
REST API Operational
SIM Card Administrative Operations Operational
Hyper SIM EUICC Operations Operational
Data Usage Reporting and Billing Operational
Data Services Operational
Data Engine and Routes Operational
SMS over IP Operational
SpaceBridge Tunneling Operational
Inbound Messaging API Operational
Hologram Website Operational
Hologram Store Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 19, 2026
Backlog of usage reporting on Global-1 (ICCID prefix 89445*) profiles
Resolved - This incident has been resolved.
Mar 19, 14:03 UTC
Update - There is a fix in place. Engineering team is continuing to monitor.
Mar 18, 18:31 UTC
Monitoring - We are experiencing a backlog of incoming usage messages from our upstream provider on Global-1 profiles. Usage reporting in the Dashboard and API is currently delayed while the backlog is being processed. Usage reporting is not affected on any other profiles.

Connectivity is not affected on any profiles.
Mar 18, 12:02 UTC
Mar 18, 2026
Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026
Delayed Reporting
Completed - The scheduled maintenance has been completed.
Mar 15, 10:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 08:59 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 15, 08:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 07:57 UTC
Scheduled - We are currently investigating an issue causing delays in our data available to the dashboard. Usage and billing summaries may be delayed more than usual.
Normal sim operations are unaffected, and sim details will still update normally during this period.

Our team is actively working to identify the root cause and will provide updates as soon as we have more information.

Thank you for your patience.
Mar 15, 07:56 UTC
Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026
Connectivity issues on Global-3 (G3) profiles (ICCID prefix 894642*)
Resolved - This incident has been resolved.
Mar 12, 07:03 UTC
Monitoring - Our metrics show traffic is returning to normal levels and we'll continue monitoring and update accordingly.
Mar 12, 04:31 UTC
Investigating - We are currently investigating a reported issue on our Global-3 (G3) profiles (ICCID prefix 894642*). We are seeing devices having trouble establishing and maintaining sessions on 4G/LTE. We are actively working with our upstream partners on a resolution and we'll provide updates as more information becomes available.
Mar 12, 03:43 UTC
Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026
Upcoming maintenance on our Global-1 (89445*) profiles
Completed - The scheduled maintenance has been completed.
Mar 9, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 10:00 UTC
Scheduled - This maintenance will impact SIM card Administrative Operations (activations, state/plan changes) only affecting G1 (89445*) profiles.

Connectivity is not impacted.
Feb 24, 16:15 UTC
Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026
Upcoming maintenance on our G2 (89357*) EU PGW
Completed - The scheduled maintenance has been completed.
Mar 6, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 08:00 UTC
Scheduled - This maintenance will involve work to improve our backend systems in one of our EU PGW G2 (89357*) profiles.

During the maintenance window, active data sessions will be temporarily routed through a redundant point-of-presence, so no connectivity impact is expected.
Mar 5, 15:27 UTC
Mar 5, 2026

No incidents reported.

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