All Systems Operational

About This Site

This status page provides up-to-date information about the current performance of Hologram platform. Should an outage or service interruption occur, Hologram Success and Engineering teams will post updates on this page. Upcoming maintenance windows will be announced here ahead of time.

You can subscribe to receive notifications for incidents and maintenance alerts via email, SMS, or RSS. Additionally, outage alerts and maintenance notifications will appear in the footer of Hologram.io, on the login page for the Hologram Dashboard, and in the top right corner of your Hologram Dashboard.

Cellular Networking Operational
Global Cellular Data Network Operational
SMS over cellular - Device Terminated Operational
SMS over cellular - Device Originated Operational
SIM Management Operational
Device Dashboard Operational
REST API Operational
SIM Card Administrative Operations Operational
Hyper SIM EUICC Operations Operational
Data Usage Reporting and Billing Operational
Data Services Operational
Data Engine and Routes Operational
SMS over IP Operational
SpaceBridge Tunneling Operational
Inbound Messaging API Operational
Hologram Website Operational
Hologram Store Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Global-3 US Point of Presence Maintenance Jun 19, 2026 02:00-06:00 UTC

We have scheduled maintenance for our Global-3 US Point of Presence. This maintenance will involve work to improve our backend systems, and active data may experience a brief interruption.

Redundant Point of Presence will remain available to route data sessions as needed. Other profiles are not impacted.
Posted on Jun 11, 2026 - 22:05 UTC

Upcoming maintenance on our G2 (89357*) US PGW Jun 23, 2026 07:00-09:00 UTC

This maintenance will involve service restart on the Global-2 (89357*) profiles US PGW.

During the maintenance window, active data sessions will experience a brief interruption and will be re-established automatically. Redundant point-of-presence will remain fully operational.

Other profiles are not impacted.
Posted on Jun 12, 2026 - 16:16 UTC
Jun 17, 2026
Global-2 Platform Maintenance (Connectivity Not Affected)
Completed - The scheduled maintenance has been completed.
Jun 17, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 04:00 UTC
Scheduled - We have scheduled maintenance on the Global-2 network platform on 17 June 2026 from 04:00 to 08:00 UTC.

During this window, customers using Global-2 SIMs may experience temporary disruptions to the following:

- SIM management and provisioning via the Hologram Dashboard and API
- Usage reports

Cellular connectivity for Global-2 SIMs is not expected to be affected, and other Global profiles are not impacted by this maintenance. Devices should remain connected throughout the maintenance window.

We will post updates if the scope or timeline changes.
Jun 4, 15:14 UTC
Jun 16, 2026
Delayed Usage Reporting G1 Carrier Profiles starting with 8944*
Resolved - This incident has been resolved.
Jun 16, 15:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 09:34 UTC
Investigating - Hologram Engineers have identified an issue with the usage consumer from one of our carrier partners. We are investigating a fix. Connectivity is not affected. This is only impacting G1 Carrier Profiles starting with 8944*
Jun 16, 09:01 UTC
Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026
New registrations and data sessions service disruption on Global-2 SIMs (8935* Prefix)
Resolved - This incident has been resolved.
Jun 10, 14:40 UTC
Identified - One of our upstream network partners is experiencing an outage affecting new registrations on their 2G, 3G, and 4G/LTE networks. We have notified the partner and are working with them to resolve this issue. This outage only affects SIM cards with the ICCID prefix 8935*.
Jun 10, 05:37 UTC
G2 Data Session Disruption in EU
Resolved - This incident has been resolved.
Jun 10, 12:43 UTC
Investigating - We are currently investigating a reported issue on our Global-2 profiles (ICCID prefix 89357*). Some devices might have trouble establishing or maintaining sessions. We are actively working with our upstream partners on a resolution and we'll provide updates as more information becomes available.
Jun 9, 14:36 UTC
Global-3 US Point of Presence Maintenance
Completed - The scheduled maintenance has been completed.
Jun 10, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 08:00 UTC
Scheduled - We have scheduled maintenance for our Global-3 US Point of Presence on Wednesday, June 10, 2026 from 08:00 to 09:00 UTC.

This maintenance will involve work to improve our backend systems in one of our US PGW G3 (89464*) profiles.

During the maintenance window, active data may experience a brief interruption.

Other profiles are not impacted.
Jun 4, 19:22 UTC
Jun 9, 2026
Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026
Delayed SIM State Changes on Global-1 Profiles (ICCID prefix 894450)
Resolved - This incident has been resolved.
Jun 3, 16:23 UTC
Investigating - We are currently experiencing a backlog causing delays in SIM state changes for Global-1 profiles. Customers may experience longer than expected processing times when activating, deactivating, or pausing SIMs. We are unable to provide an estimated resolution time at this point, but we are actively working to clear the backlog.

Cellular network connectivity and other API services are unaffected.
Jun 2, 21:23 UTC
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