Hologram Status

All Systems Operational

About This Site

This status page provides up-to-date information about the current performance of Hologram platform. Should an outage or service interruption occur, Hologram Success and Engineering teams will post updates on this page. Upcoming maintenance windows will be announced here ahead of time.

You can subscribe to receive notifications for incidents and maintenance alerts via email, SMS, or RSS. Additionally, outage alerts and maintenance notifications will appear in the footer of Hologram.io, on the login page for the Hologram Dashboard, and in the top right corner of your Hologram Dashboard.

Cellular Networking Operational

Global Cellular Data Network Operational

SMS over cellular - Device Terminated Operational

SMS over cellular - Device Originated Operational

SIM Management Operational

Device Dashboard Operational

REST API Operational

SIM Card Administrative Operations Operational

Hyper SIM EUICC Operations Operational

Data Usage Reporting and Billing Operational

Data Services Operational

Data Engine and Routes Operational

SMS over IP Operational

SpaceBridge Tunneling Operational

Inbound Messaging API Operational

Hologram Website Operational

Hologram Store Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 26, 2023

No incidents reported today.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

Delayed SIM Operations

Resolved - This incident has been resolved.
Mar 23, 19:39 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 23, 19:09 UTC

Investigating - There is a currently a backlog of operations delaying SIM operations on some carriers. Backlog is processing and some customers may experience delays. Cellular network and other API services are unaffected.
Mar 22, 18:36 UTC

Mar 22, 2023

Mar 21, 2023

SIM Activations using Dashboard are failing

Resolved - This incident has been resolved.
Mar 21, 22:00 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 21:17 UTC

Investigating - An issue has been identified causing issues activating sims using the Dashboard. Engineers are actively investigating. Connectivity and network are unaffected. API is unaffected.
Mar 21, 20:38 UTC

Mar 20, 2023

Delayed Usage Reports

Resolved - This incident has been resolved.
Mar 20, 21:20 UTC

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

Cellular Network Issues and Delayed Usage Reports

Resolved - This incident has been resolved.
Mar 17, 16:07 UTC

Update - We confirmed connectivity is restored but our Data usage, reporting and billing is still getting caught up so you might notice delays.
Mar 16, 17:12 UTC

Monitoring - A fix has been implemented on our upstream partner side and we're monitoring to make sure everything is working as expected.
Mar 16, 14:39 UTC

Update - The incident is still ongoing and we are working with our upstream partners to resolve the issue.
We don't have an ETA for resolution.
The impact is still limited to our sims with the prefix 8944*.
Mar 16, 12:17 UTC

Identified - The issue has been identified within the core network of one of our upstream carrier partners. The issue could be causing some cellular connectivity issues along with delayed usage reports. This issue would be on some SIMs with the prefix 8944*.
This is only a partial outage and we have confirmed that some of these SIMs are passing data.
The carrier is estimating a fix in 45 to 60 minutes
Mar 16, 02:31 UTC

Investigating - We are seeing delays receiving usage data from some carriers. SIMs that are affected may not show current open sessions and billing and overage limiting may be delayed. The carriers are working to diagnose and correct the issue.
Cellular data sessions are not affected
Mar 16, 00:39 UTC

Mar 16, 2023

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.