Hologram Status

All Systems Operational

REST API Operational

Device Dashboard Operational

Data Engine Operational

SpaceBridge Operational

Cellular Network Operational

SMS Operational

Main Website and Store Operational

SMS over IP Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Response Time

Fetching

Past Incidents

Apr 9, 2020

No incidents reported today.

Apr 8, 2020

No incidents reported.

Apr 7, 2020

No incidents reported.

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

Investigating Internal Reports of Cellular Network Degradation of Service

Resolved - Investigation by Hologram and network partners confirmed standard service levels. A follow-up investigation is scheduled for internal monitors.
Apr 3, 00:58 UTC

Monitoring - Internal monitors back at normal service levels and engineering team continuing to monitor.
Apr 2, 22:55 UTC

Identified - We have identified elevated packet loss as part of this issue and have escalated the issue with our network partners and are working with them to address.
Apr 2, 22:11 UTC

Investigating - The engineering team is investigating internal reports of degradation of service on the cellular network.
Apr 2, 21:28 UTC

Apr 1, 2020

Delayed SIM Operation Completion Updates

Resolved - Backlogged updates processed and SIM operation updates returned to standard service levels.
Apr 1, 00:47 UTC

Monitoring - The engineering team is monitoring a delay in SIM operation completion updates such as activations and pauses from our network partners. Certain customer devices may appear to be in pending states longer than usual while the backlog is processed. Cellular network connectivity and other dashboard services are unaffected.
Mar 31, 20:34 UTC

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

Delayed Billing and Usage Reporting

Resolved - All backlogged events now processed. Usage and billing reporting back at normal service levels.
Mar 26, 02:25 UTC

Update - All backlogged events now processed. Usage and billing reporting back at normal service levels.
Mar 26, 02:24 UTC

Monitoring - A fix has been implemented, backlogged events are processing, and engineering team is actively monitoring progress.
Mar 25, 19:55 UTC

Identified - The engineering team has patched the issue and is staging processed backlogged usage data.
Mar 25, 18:02 UTC

Investigating - Increased traffic is causing delays in data usage reporting and billing operations. Network connectivity and other services are unaffected. Hologram engineering is actively monitoring as any backlogged events are processed.
Mar 25, 13:41 UTC