All Systems Operational

About This Site

This status page provides up-to-date information about the current performance of Hologram platform. Should an outage or service interruption occur, Hologram Success and Engineering teams will post updates on this page. Upcoming maintenance windows will be announced here ahead of time.

You can subscribe to receive notifications for incidents and maintenance alerts via email, SMS, or RSS. Additionally, outage alerts and maintenance notifications will appear in the footer of Hologram.io, on the login page for the Hologram Dashboard, and in the top right corner of your Hologram Dashboard.

Cellular Networking Operational
Global Cellular Data Network Operational
SMS over cellular - Device Terminated Operational
SMS over cellular - Device Originated Operational
SIM Management Operational
Device Dashboard Operational
REST API Operational
SIM Card Administrative Operations Operational
Hyper SIM EUICC Operations Operational
Data Usage Reporting and Billing Operational
Data Services Operational
Data Engine and Routes Operational
SMS over IP Operational
SpaceBridge Tunneling Operational
Inbound Messaging API Operational
Hologram Website Operational
Hologram Store Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 6, 2025

No incidents reported today.

Dec 5, 2025

No incidents reported.

Dec 4, 2025
Connectivity issues on G3 SIMs/profiles (89464*)
Resolved - This incident has been resolved.
Dec 4, 20:44 UTC
Monitoring - We had a brief 10 minute outage impacting some G3 sims. The issue should be resolved and our metrics are showing recovery.

We'll keep monitoring connectivity.
Dec 4, 15:34 UTC
Investigating - We are currently investigating a reported issue on our G3 SIMs/profiles (ICCID prefix 89464*).

We are seeing high percentages of packet loss with both existing and new data sessions.

We are actively working with our upstream partners on a resolution. We will provide updates as more information becomes available.
Dec 4, 14:58 UTC
Upcoming maintenance on our G1 (89445*) profiles
Completed - The scheduled maintenance has been completed.
Dec 4, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 04:00 UTC
Scheduled - This maintenance will involve a software update affecting G1 (89445*) profiles.

During the maintenance window, active data sessions will be interrupted and will be automatically re-routed through redundant sites to remain fully operational and ensure service continuity.
Dec 2, 14:59 UTC
Dec 3, 2025

No incidents reported.

Dec 2, 2025
Change on PGW IP routing on sims using the Global-3 (G3) profile (ICCID prefix 8946*)
Completed - The scheduled maintenance has been completed.
Dec 2, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 13:20 UTC
Scheduled - Together with our partners, we are adding two additional data centers in North America to increase resiliency and improve performance in the region for our G3/Global-3 sims.

Sims using the Global-3 (G3) profile
(ICCID prefix 8946*)

Action (Potentially) Required
As part of expanding our network footprint, the public Packet Gateway (PGW) IP ranges associated with outbound device traffic will change. If you maintain a firewall allowlist based on public egress IPs, please update your rules to include the new CIDR range. This range has been shared by email, and may also be requested via support@hologram.io.

Separately, private device IP assignments will transition from static to dynamic allocation. This means device-level private IPs may vary between sessions going forward, although this does not affect the public PGW IP ranges noted above.


The planned maintenance window is scheduled for:
December 2, 2025 — 13:00 to 15:00 UTC

We do not anticipate service disruption.
Only newly created sessions will receive updated routing.
Existing active sessions will not be interrupted.
The public egress IP shown to endpoints may change after session renewal.


We will continue to post updates at status.hologram.io.
We appreciate your understanding as we strengthen network capacity and redundancy. If you have any questions, please contact our support team at support@hologram.io.
Dec 2, 13:18 UTC
Upcoming maintenance on our G2 (89357*) EU PGW
Completed - The scheduled maintenance has been completed.
Dec 2, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 12:00 UTC
Scheduled - This maintenance will involve a service restart affecting G2 (89357*) profiles routed through our EU PGW.

During the maintenance window, active data sessions will be interrupted and will be automatically re-routed through redundant sites to remain fully operational and ensure service continuity.

This will only impact G2 SIMs routing through the EU PoP.
Dec 1, 15:10 UTC
Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025
Service degradation on some G2 (89357*) profiles
Resolved - All systems are stable and operational
Nov 25, 22:28 UTC
Update - Our upstream partner has completed the fixes related to the recent service degradation affecting a subset of G2 (89357*) profiles routed through the US (Miami) PGW. Early results look stable, and session behavior has returned to expected levels.

We’re continuing to monitor the PGW closely as devices reconnect and cycle through normal attach patterns.

A small number of SIMs might still be impacted by provisioning inconsistency caused by the incident. The majority of these have already been corrected, and the remaining affected SIMs are being processed and validated. This work will continue through the weekend and into next week, but the overall impact is now very limited and contained.

No action is required from customers at this time. Devices should reconnect automatically. If any individual SIMs continue to show abnormal behavior, please open a ticket so we can verify and remediate them.

We’ll post another update once monitoring is fully complete.
Nov 22, 18:42 UTC
Update - Last night, we observed another spike in disconnection events on the US PoP PGW affecting some G2 (89357*) profiles. The responsible core network engineering team worked through the night and will apply an additional patch required to fully stabilize session handling.

To apply this fix, the PGW is being restarted early this morning. During the restart window, affected devices may briefly disconnect, but sessions should automatically recover once the patch is applied and the PGW is back online.

We’re continuing to monitor session establishment rat es and disconnection counts closely as the platform comes back up. A further update will follow once stability is confirmed.
Nov 22, 12:02 UTC
Monitoring - The upstream fix has now been deployed, and early checks look good. We’re monitoring session behavior closely as devices cycle through to make sure everything stays stable.

We’ll post another update once the rollout is complete and validated.
Nov 21, 14:33 UTC
Update - Earlier today, a fix was deployed and successfully validated in isolation, but once rolled out system-wide it introduced instability and had to be reverted. Our upstream partner have since completed the adjustments needed, and the updated fix is now scheduled for deployment tomorrow, November 21st at 10:00 AM UTC+2.

What to expect:
During this maintenance window, all SIMs routed through our US (Miami) PGW will briefly disconnect as sessions are reset. Devices should automatically re-establish connectivity once the change is applied.

We’ll post a final update once the fix is live and the PGW is back to normal operation.
Nov 20, 18:18 UTC
Identified - We’ve identified the issue. An abnormal spike in signaling activity on our US PGW for G2 profiles (89357*) is causing intermittent failures when devices attempt to establish new sessions. During these spikes, the PGW is running out of available resources, which leads to session setup attempts failing.

We’re working closely with our upstream partners to expand capacity on the PGW and put additional stabilizing measures in place.

We’ll share further updates as this work progresses.
Nov 18, 18:13 UTC
Update - We are continuing to investigate this issue.
Nov 18, 15:13 UTC
Investigating - We are currently investigating an issue where a small number of G2 profiles are reported to have issues when trying to open new sessions.
Nov 14, 16:28 UTC
Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025
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