All Systems Operational

About This Site

This status page provides up-to-date information about the current performance of Hologram platform. Should an outage or service interruption occur, Hologram Success and Engineering teams will post updates on this page. Upcoming maintenance windows will be announced here ahead of time.

You can subscribe to receive notifications for incidents and maintenance alerts via email, SMS, or RSS. Additionally, outage alerts and maintenance notifications will appear in the footer of Hologram.io, on the login page for the Hologram Dashboard, and in the top right corner of your Hologram Dashboard.

Cellular Networking Operational
Global Cellular Data Network Operational
SMS over cellular - Device Terminated Operational
SMS over cellular - Device Originated Operational
SIM Management Operational
Device Dashboard Operational
REST API Operational
SIM Card Administrative Operations Operational
Hyper SIM EUICC Operations Operational
Data Usage Reporting and Billing Operational
Data Services Operational
Data Engine and Routes Operational
SMS over IP Operational
SpaceBridge Tunneling Operational
Inbound Messaging API Operational
Hologram Website Operational
Hologram Store Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned maintenance on Global-3 (89464*) profiles May 17, 2026 16:00-20:00 UTC

We will be undergoing a planned maintenance on affecting administrative operations (activations, state/plan changes and usage reporting) only on Global-3 profiles with ICCID prefix 89464.

Connectivity is not impacted by this. Other profiles are unaffected.

Posted on Apr 27, 2026 - 16:08 UTC

Upcoming maintenance on our G2 (89357*) US PGW May 18, 2026 07:00-11:00 UTC

This maintenance will involve work to improve our backend systems in one of our US PGW G2 (89357*) profiles.

During the maintenance window, active data sessions will experience a brief interruption. Redundant point-of-presence will remain fully operational.

Other profiles are not impacted.

Posted on May 15, 2026 - 17:37 UTC

Planned maintenance on Global-1 (89445*) profiles May 19, 2026 22:00 - May 20, 2026 04:00 UTC

We will be undergoing a planned maintenance affecting new and existing data sessions only on Global- profiles with ICCID prefix 89445. Expected downtime is 10 mins, within the maintenance time window only.

Other profiles are unaffected.

Posted on May 13, 2026 - 19:14 UTC
May 17, 2026

No incidents reported today.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026
Completed - The scheduled maintenance has been completed.
May 13, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 02:00 UTC
Scheduled - Verizon is migrating their SMDP/SMSR platform to a new environment. During this window, eUICC profile downloads for US2 profiles will be unavailable. Expected downtime is approximately 6 hours.

Connectivity, SMS, and data services on already-activated SIMs are not impacted. Other profiles are unaffected.

UPDATE: This maintenance has been rescheduled and shortened. The new window is May 13, 2026 02:00–08:00 UTC. Expected downtime is approximately 6 hours. All other details remain the same.

May 5, 20:57 UTC
May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026
Resolved - This incident has been resolved.
May 5, 21:11 UTC
Monitoring - The issue has been identified and a fix was implemented. We are seeing traffic returning to normal levels.
May 5, 01:03 UTC
Investigating - One of our partners is experiencing issues that is affecting the ability to connect and transmit cellular data. Hologram is investigating an issue affecting 4G services globally, it may cause problems attaching to 4G networks and using 4G services. This only is affecting SIMs with the 8946* prefix.
May 5, 00:42 UTC
May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.