Degraded performance for large data transfers in the United States on Global-3 (G3) (ICCID Prefix 894642*)
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Update - We are continuing to investigate this issue and there is no new information at this time. We will provide the next update when new information is available.
Aug 27, 2026 - 03:26 UTC
Aug 27, 2026 - 03:26 UTC
Investigating - We are investigating reports of degraded data performance affecting devices in the United States (AT&T, T-Mobile, and Verizon) on our Global-3 (G3) profile SIMs (ICCID prefix 894642*).
Affected devices are attaching normally and maintaining data sessions, but transfers involving larger payloads are seeing significantly reduced throughput and elevated failure rates. Sessions passing small amounts of data appear to be unaffected.
We have engaged our network partners and dedicated engineers are actively investigating. Devices outside the United States are not currently believed to be impacted.
The next update will be provided within 60 minutes, or sooner if we have new information.
Aug 27, 2026 - 02:27 UTC
Affected devices are attaching normally and maintaining data sessions, but transfers involving larger payloads are seeing significantly reduced throughput and elevated failure rates. Sessions passing small amounts of data appear to be unaffected.
We have engaged our network partners and dedicated engineers are actively investigating. Devices outside the United States are not currently believed to be impacted.
The next update will be provided within 60 minutes, or sooner if we have new information.
Aug 27, 2026 - 02:27 UTC
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Cellular Networking
Degraded Performance
Global Cellular Data Network
Degraded Performance
SMS over cellular - Device Terminated
Operational
SMS over cellular - Device Originated
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SIM Management
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Device Dashboard
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REST API
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SMS over IP
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SpaceBridge Tunneling
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Inbound Messaging API
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Hologram Website
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Hologram Store
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance