All Systems Operational

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This status page provides up-to-date information about the current performance of Hologram platform. Should an outage or service interruption occur, Hologram Success and Engineering teams will post updates on this page. Upcoming maintenance windows will be announced here ahead of time.

You can subscribe to receive notifications for incidents and maintenance alerts via email, SMS, or RSS. Additionally, outage alerts and maintenance notifications will appear in the footer of Hologram.io, on the login page for the Hologram Dashboard, and in the top right corner of your Hologram Dashboard.

Cellular Networking Operational
Global Cellular Data Network Operational
SMS over cellular - Device Terminated Operational
SMS over cellular - Device Originated Operational
SIM Management Operational
Device Dashboard Operational
REST API Operational
SIM Card Administrative Operations Operational
Hyper SIM EUICC Operations Operational
Data Usage Reporting and Billing Operational
Data Services Operational
Data Engine and Routes Operational
SMS over IP Operational
SpaceBridge Tunneling Operational
Inbound Messaging API Operational
Hologram Website Operational
Hologram Store Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 25, 2026
Partial Global-2 Outage affecting SIMs with prefix 8935*
Resolved - This incident has been resolved.
Mar 25, 16:45 UTC
Monitoring - Our upstream partner has confirmed the outage has been resolved. We will be monitoring our metrics and provide updates accordingly.
Mar 25, 13:51 UTC
Investigating - One of our upstream network partners is experiencing an outage affecting new registrations on their 2G, 3G, and 4G/LTE networks. We have notified the partner and are working with them to resolve this issue. This outage only affects SIM cards with the ICCID prefix 8935*.
Mar 25, 10:35 UTC
Partial Global-3 (Prefix 8946*) Outage
Resolved - This incident has been resolved.
Mar 25, 14:22 UTC
Identified - Our carrier partner is working on implementing a fix. With the fix in place the carrier is seeing traffic beginning to return to normal levels. We are continuing to investigate.
Mar 25, 10:50 UTC
Investigating - We are currently seeing issues with Global-3 (8946) devices attaching to the LTE network in the North American and Mexico regions. We are actively working to resolve this as soon as possible. This will only affect new sessions, existing sessions will not be affected.
Mar 25, 08:33 UTC
Mar 24, 2026
Billing systems maintenance
Completed - The scheduled maintenance has been completed.
Mar 24, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 22:00 UTC
Scheduled - We expect delayed billing, SIM pausing due to data limits, and batch actions. We expect full recovery immediately after the maintenance period ends.
Mar 23, 20:44 UTC
Mar 23, 2026
Mar 22, 2026

No incidents reported.

Mar 21, 2026
Partial Global-2 Outage affecting SIMs with prefix 8935*
Resolved - This incident has been resolved.
Mar 21, 00:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results. We are seeing traffic starting to return to normal levels.
Mar 20, 22:54 UTC
Investigating - One of our upstream network partners is experiencing an outage affecting new registrations on their 2G, 3G, and 4G/LTE networks. We have notified the partner and are working with them to resolve this issue. This outage only affects SIM cards with the ICCID prefix 8935*.
Mar 20, 19:57 UTC
Mar 20, 2026
Mar 19, 2026
Backlog of usage reporting on Global-1 (ICCID prefix 89445*) profiles
Resolved - This incident has been resolved.
Mar 19, 14:03 UTC
Update - There is a fix in place. Engineering team is continuing to monitor.
Mar 18, 18:31 UTC
Monitoring - We are experiencing a backlog of incoming usage messages from our upstream provider on Global-1 profiles. Usage reporting in the Dashboard and API is currently delayed while the backlog is being processed. Usage reporting is not affected on any other profiles.

Connectivity is not affected on any profiles.
Mar 18, 12:02 UTC
Mar 18, 2026
Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026
Delayed Reporting
Completed - The scheduled maintenance has been completed.
Mar 15, 10:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 08:59 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 15, 08:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 07:57 UTC
Scheduled - We are currently investigating an issue causing delays in our data available to the dashboard. Usage and billing summaries may be delayed more than usual.
Normal sim operations are unaffected, and sim details will still update normally during this period.

Our team is actively working to identify the root cause and will provide updates as soon as we have more information.

Thank you for your patience.
Mar 15, 07:56 UTC
Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026
Connectivity issues on Global-3 (G3) profiles (ICCID prefix 894642*)
Resolved - This incident has been resolved.
Mar 12, 07:03 UTC
Monitoring - Our metrics show traffic is returning to normal levels and we'll continue monitoring and update accordingly.
Mar 12, 04:31 UTC
Investigating - We are currently investigating a reported issue on our Global-3 (G3) profiles (ICCID prefix 894642*). We are seeing devices having trouble establishing and maintaining sessions on 4G/LTE. We are actively working with our upstream partners on a resolution and we'll provide updates as more information becomes available.
Mar 12, 03:43 UTC
Mar 11, 2026

No incidents reported.

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