All Systems Operational
REST API   Operational
Device Dashboard   ? Operational
Data Engine   Operational
SpaceBridge   ? Operational
Cellular Network   Operational
SMS   ? Operational
Main Website and Store   ? Operational
SMS over IP   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled maintenance will affect SIM operations including activations, plan changes, pause/resume commands, and inbound SMS. Customers will experience delays in these actions from the Hologram platform during this time. This maintenance is necessary for improvements to network SIM operations.

Impact: During the active work, there will be delays for SIM operations (activation, deactivation, pausing, and unpausing). Tower authentication, circuit-switched device originated SMS, and data connectivity will not be affected.

We recommend avoiding performing critical maintenance or operations on devices during this maintenance window. If you have any questions, please feel free to reach out to support@hologram.io, and the Hologram team will be standing by during the maintenance window to answer any questions.
Posted on Jan 16, 21:57 UTC
API Response Time
Fetching
Past Incidents
Jan 17, 2019

No incidents reported today.

Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019
Postmortem - Read details
Jan 15, 19:58 UTC
Resolved - Issue resolved by network provider. Issue caused degraded service to providers in addition to Hologram's link to network gateway. RFO to follow and be posted here when available.
Jan 8, 03:26 UTC
Monitoring - Provider engineering term monitoring resolution to network issue. Packet loss rates on network improving to normal levels.
Jan 8, 03:04 UTC
Identified - An upstream connection is confirmed to be experiencing degraded performance. Upstream engineers are currently working to resolve the issue. A subset of our customers are affected.
Jan 7, 23:33 UTC
Update - Issue escalated and now under active investigation with gateway provider engineering team.
Jan 7, 22:28 UTC
Investigating - Internal monitoring identified unexpected high packet loss rates. We are currently investigating and will update here.
Jan 7, 21:50 UTC
Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.

Jan 3, 2019

No incidents reported.