Hologram Status

Oct 15, 2019

No incidents reported today.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

Investigating Delayed SIM Operations

Resolved - This incident has been resolved.
Oct 10, 09:36 UTC

Identified - An issue has been identified with upstream network partner delaying SIM operations and is under investigation for resolution.
Oct 10, 09:25 UTC

Investigating - Hologram engineering team is investigating reports of delayed SIM operations including activations, plan changing, pause/resume, and device-terminated SMS delivery for some carriers. Issue has been escalated to upstream providers and is under investigation. Cellular network data and Data Engine messaging services are unaffected.
Oct 10, 09:24 UTC

Oct 9, 2019

Delayed Billing and Usage Reporting

Resolved - This incident has been resolved.
Oct 9, 17:40 UTC

Identified - Increased traffic is causing delays in data usage reporting and billing operations. Network connectivity and other services are unaffected. Hologram engineering is actively monitoring as any backlogged events are processed.
Oct 9, 11:35 UTC

Investigating Spacebridge Tunner Monitor Report

Resolved - This incident has been resolved.
Oct 9, 04:47 UTC

Monitoring - Tunnel returned to normal service level. Engineering team continuing to monitor.
Oct 8, 22:12 UTC

Investigating - Engineering team investigating internal report of intermittent degraded Spacebridge service.
Oct 8, 22:10 UTC

Oct 7, 2019

No incidents reported.

Oct 6, 2019

SpaceBridge Unavailability

Resolved - Engineers identified a SpaceBridge issue over the weekend that affected some customers trying to utilize the SpaceBridge service at the time. The issue is resolved and SpaceBridge is restored to normal service levels. We are currently investigating root cause with a hosting provider.
Oct 6, 03:45 UTC

Oct 5, 2019

Investigating SpaceBridge Monitor

Resolved - This incident has been resolved.
Oct 5, 22:31 UTC

Monitoring - SpaceBridge service has been restored to normal service levels and we are monitoring the results.
Oct 5, 18:03 UTC

Investigating - Engineering team investigating internal report of intermittent degraded SpaceBridge service.
Oct 5, 16:39 UTC

Oct 4, 2019

No incidents reported.

Oct 3, 2019

Delayed Billing and Usage Reporting

Resolved - This incident has been resolved.
Oct 3, 17:43 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 3, 15:40 UTC

Investigating - Increased traffic is causing delays in data usage reporting and billing operations. Network connectivity and other services are unaffected. Hologram engineering is actively monitoring as any backlogged events are processed.
Oct 3, 07:02 UTC

Oct 2, 2019

Delayed Billing and Usage Reporting

Resolved - This incident has been resolved.
Oct 2, 13:43 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 2, 13:32 UTC

Update - We are continuing to investigate this issue.
Oct 2, 13:13 UTC

Investigating - Increased traffic is causing delays in data usage reporting and billing operations. Network connectivity and other services are unaffected. Hologram engineering is actively monitoring as any backlogged events are processed.
Oct 2, 13:09 UTC

Oct 1, 2019

No incidents reported.