All Systems Operational
REST API Operational
Device Dashboard ? Operational
Data Engine Operational
SpaceBridge ? Operational
Cellular Network Operational
SMS ? Operational
Main Website and Store ? Operational
SMS over IP ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Response Time
Fetching
Past Incidents
Apr 9, 2020

No incidents reported today.

Apr 8, 2020

No incidents reported.

Apr 7, 2020

No incidents reported.

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020
Resolved - Investigation by Hologram and network partners confirmed standard service levels. A follow-up investigation is scheduled for internal monitors.
Apr 3, 00:58 UTC
Monitoring - Internal monitors back at normal service levels and engineering team continuing to monitor.
Apr 2, 22:55 UTC
Identified - We have identified elevated packet loss as part of this issue and have escalated the issue with our network partners and are working with them to address.
Apr 2, 22:11 UTC
Investigating - The engineering team is investigating internal reports of degradation of service on the cellular network.
Apr 2, 21:28 UTC
Apr 1, 2020
Resolved - Backlogged updates processed and SIM operation updates returned to standard service levels.
Apr 1, 00:47 UTC
Monitoring - The engineering team is monitoring a delay in SIM operation completion updates such as activations and pauses from our network partners. Certain customer devices may appear to be in pending states longer than usual while the backlog is processed. Cellular network connectivity and other dashboard services are unaffected.
Mar 31, 20:34 UTC
Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020
Resolved - All backlogged events now processed. Usage and billing reporting back at normal service levels.
Mar 26, 02:25 UTC
Update - All backlogged events now processed. Usage and billing reporting back at normal service levels.
Mar 26, 02:24 UTC
Monitoring - A fix has been implemented, backlogged events are processing, and engineering team is actively monitoring progress.
Mar 25, 19:55 UTC
Identified - The engineering team has patched the issue and is staging processed backlogged usage data.
Mar 25, 18:02 UTC
Investigating - Increased traffic is causing delays in data usage reporting and billing operations. Network connectivity and other services are unaffected. Hologram engineering is actively monitoring as any backlogged events are processed.
Mar 25, 13:41 UTC