Hologram Status

All Systems Operational

REST API Operational

Device Dashboard Operational

Data Engine Operational

SpaceBridge Operational

Cellular Network Operational

SMS Operational

Main Website and Store Operational

SMS over IP Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Response Time

Fetching

Past Incidents

Jan 29, 2020

No incidents reported today.

Jan 28, 2020

No incidents reported.

Jan 27, 2020

No incidents reported.

Jan 26, 2020

No incidents reported.

Jan 25, 2020

No incidents reported.

Jan 24, 2020

No incidents reported.

Jan 23, 2020

No incidents reported.

Jan 22, 2020

Routine Data Engine Maintenance

Completed - The scheduled maintenance has been completed.
Jan 22, 03:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 03:00 UTC

Scheduled - The Hologram engineering team will be performing routine maintenance on Wed. 2020-01-22, 03:00 UTC. During the maintenance window, cellular network service will be unaffected. Some customers using Data Engine messaging may notice slower response times. Please reach out to support@hologram.io if you experience issues.
Jan 13, 17:45 UTC

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

Delayed SIM Operations and SMS

Resolved - Backlogged operations processed and SIM operations at standard service level.
Jan 16, 22:30 UTC

Monitoring - A fix has been implemented and backlogged operations are processed. Hologram team continuing to monitor.
Jan 16, 21:35 UTC

Investigating - Hologram engineering team investigating a potential issue delaying SIM operations including activations, plan changing, pause/resume and SMS delivery. Cellular network and data engine messaging services are unaffected.
Jan 16, 19:31 UTC

Monitoring Spacebridge Performance

Resolved - This incident has been resolved.
Jan 16, 21:35 UTC

Monitoring - The Hologram engineering team is monitoring Spacebridge tunnel performance due to a warning of occasional packet loss based on network reporting. Cellular network service is unaffected.
Jan 16, 17:33 UTC

Jan 15, 2020

No incidents reported.