Hologram Status

All Systems Operational

REST API Operational

Device Dashboard Operational

Data Engine Operational

SpaceBridge Operational

Cellular Network Operational

SMS Operational

Main Website and Store Operational

SMS over IP Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Response Time

Fetching

Past Incidents

Sep 18, 2019

No incidents reported today.

Sep 17, 2019

Database Maintenance Window

Completed - The scheduled maintenance has been completed.
Sep 17, 14:48 UTC

Scheduled - The Hologram engineering team will be performing routine maintenance on Tue. 2019-09-17 07:00AM CST. No impact is expected. Cellular network service will be unaffected.
Sep 12, 16:44 UTC

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

Investigating Dashboard/API Degradation

Resolved - This incident has been resolved.
Sep 13, 19:55 UTC

Monitoring - A recent patch was identified that caused API errors and has been rolled back. Dashboard/API back at normal service levels and engineering team continuing to monitor.
Sep 13, 16:49 UTC

Investigating - Engineering team is investigating performance alerts on dashboard/API. Cellular network is unaffected.
Sep 13, 16:48 UTC

Upcoming upstream network provider maintenance

Completed - The scheduled maintenance has been completed.
Sep 13, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 01:01 UTC

Scheduled - An upstream provider will be performing routine maintenance on Friday, September 13th 01:00 UTC. No network impact is expected and Hologram team will be on-call to monitor.
Sep 12, 16:18 UTC

Sep 12, 2019

Investigating SpaceBridge Monitor

Resolved - This incident has been resolved.
Sep 12, 16:30 UTC

Monitoring - SpaceBridge service has been restored to normal service levels and we are monitoring the results.
Sep 12, 14:25 UTC

Investigating - Engineering team investigating internal report of degraded SpaceBridge service.
Sep 12, 13:20 UTC

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019

Investigating Delayed SIM Operations

Resolved - This incident has resolved and backlogged operations have been processed.
Sep 5, 17:48 UTC

Identified - An issue has been identified with upstream network partner delaying SIM operations and is under investigation for resolution.
Sep 5, 16:08 UTC

Investigating - Hologram engineering team is investigating reports of delayed SIM operations including activations, plan changing, pause/resume, and device-terminated SMS delivery. Issue has been escalated to upstream providers and is under investigation. Cellular network and Data Engine messaging services are unaffected.
Sep 5, 15:39 UTC

Sep 4, 2019

Investigating Spacebridge Tunnel Monitor

Resolved - Spacebridge service has been restored to normal service levels.
Sep 4, 21:43 UTC

Investigating - Engineering team investigating internal report of degraded Spacebridge tunnel service.
Sep 4, 12:51 UTC