Hologram Status

All Systems Operational

REST API Operational

Device Dashboard Operational

Data Engine Operational

SpaceBridge Operational

Cellular Network Operational

SMS Operational

Main Website and Store Operational

SMS over IP Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Routine Database Maintenance Nov 14, 01:00-05:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 8, 20:30 UTC

Scheduled - The Hologram engineering team will be performing routine maintenance on Thu. 2019-11-13, 01:00 UTC. During the maintenance window, cellular network service will be unaffected. Some customers using the Hologram Dashboard and API may notice slower response times. Please reach out to support@hologram.io if you experience issues.
Nov 8, 20:30 UTC

System Metrics Month Week Day

API Response Time

Fetching

Past Incidents

Nov 13, 2019

Routine Database Maintenance

Completed - The scheduled maintenance has been completed.
Nov 13, 02:21 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 01:00 UTC

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

Delayed SIM Activations

Resolved - A fix has been implemented and this issue is now resolved. Cellular network and Data Engine messaging services were unaffected.
Nov 1, 20:41 UTC

Identified - Hologram engineering team is investigating reports of delayed SIM activations. Issue has been escalated to upstream network partner and is under investigation. Cellular network and Data Engine messaging services are unaffected.
Nov 1, 18:30 UTC

Oct 31, 2019

Data Engine Socket Entry Point Incident

Resolved - At 1:50PM CST an update was released that resulted in certain device originated messages to be rejected by the Data Engine JSON socket entry point. The issue was identified by the Hologram engineering team and resolved by rolling back the patch at 2:02PM CST.
Oct 31, 18:50 UTC

Oct 30, 2019

No incidents reported.

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