Hologram Status

All Systems Operational

About This Site

This status page provides up-to-date information about the current performance of Hologram platform. Should an outage or service interruption occur, Hologram Success and Engineering teams will post updates on this page. Upcoming maintenance windows will be announced here ahead of time.

You can subscribe to receive notifications for incidents and maintenance alerts via email, SMS, or RSS. Additionally, outage alerts and maintenance notifications will appear in the footer of Hologram.io, on the login page for the Hologram Dashboard, and in the top right corner of your Hologram Dashboard.

REST API Operational

SIM management dashboard Operational

Global-1 (G1) profile Operational

Cellular network connectivity Operational

SIM card operations Operational

Data usage reporting and billing Operational

SMS over cellular Operational

Global-2 (G2) profile Operational

Cellular network connectivity Operational

SIM card operations Operational

Data usage reporting and billing Operational

SMS over cellular Operational

Global-3 (G3) profile Operational

Cellular network connectivity Operational

SIM card operations Operational

Data usage reporting and billing Operational

SMS over cellular Operational

USA-1 (US1) profile Operational

Cellular network connectivity Operational

SIM card operations Operational

Data usage reporting and billing Operational

SMS over cellular Operational

USA-2 (US2) profile Operational

Cellular network connectivity Operational

SIM card operations Operational

Data usage reporting and billing Operational

SMS over cellular Operational

Canada-1 (CA1) profile Operational

Cellular network connectivity Operational

SIM card operations Operational

Data usage reporting and billing Operational

SMS over cellular Operational

Data Services Operational

Events and Alerts Operational

Secure tunneling with Spacebridge Operational

Inbound Messaging API Operational

Hyper SIM eUICC Operations Operational

Hologram website Operational

Hologram store Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Global-3 US Point of Presence Maintenance Nov `3`, `2026` `03:00`-`06:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 20, 2026 - 03:28 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 20, 2026 - 03:25 UTC

Scheduled - We have a scheduled maintenance for our Global-3 US Point of Presence. This maintenance will involve work to improve our node redundancy, and active data sessions may experience a brief interruption.
Oct 20, 2026 - 03:23 UTC

Past Incidents

Oct `21`, `2026`

No incidents reported today.

Oct `20`, `2026`

Telus Outage affecting Canada Connectivity

Resolved - This incident has been resolved.
Oct 20, 19:25 UTC

Identified - Telus has identified an issue with their network affecting new and existing connections. This outage is affecting all profiles connecting through Telus in Canada including CA-1, Global-1, Global-2, and Global-3. Other countries and networks are not affected.
Oct 15, 18:04 UTC

G3 Service Disruption

Resolved - This incident has been resolved.
Oct 20, 19:23 UTC

Investigating - We are currently investigating a possible service disruption affecting Global-3 profiles (ICCID prefix *89464) and their ability to create and maintain data sessions.

We are working with our upstream providers to diagnose and resolve this issue, and will share more details as more information becomes available.
Oct 20, 14:03 UTC

Oct `19`, `2026`

No incidents reported.

Oct `18`, `2026`

No incidents reported.

Oct `17`, `2026`

No incidents reported.

Oct `16`, `2026`

No incidents reported.

Oct `15`, `2026`

Global-3 profiles unable to send or receive SMS on AT&T

Resolved - This incident has been resolved.
Oct 15, 15:24 UTC

Monitoring - A fix has been implemented and we are monitoring the results. Our tests are now all successful but devices might need to start a new data session before SMS can be successful.
Oct 14, 20:57 UTC

Update - We are continuing to investigate this issue.
Oct 9, 16:59 UTC

Investigating - We are currently investigating an issue where our Global-3 profiles cannot send or receive SMS messages when connected to AT&T.

These same profiles do not have any issues with other networks. Data transfer remains unaffected. All other profiles remain unaffected.
Oct 9, 16:52 UTC

Oct `14`, `2026`

Oct `13`, `2026`

No incidents reported.

Oct `12`, `2026`

No incidents reported.

Oct `11`, `2026`

No incidents reported.

Oct `10`, `2026`

No incidents reported.

Oct `9`, `2026`

Oct `8`, `2026`

Duplicate data usage alerts issue

Resolved - Alerts created for data limits or data warnings sent out an additional notification after an update to data limit functionality in our API. Paused SIMs were not affected by this change.
Oct 8, 16:00 UTC

Oct `7`, `2026`

No incidents reported.