Elevated 2G/3G signaling failures on some networks in the Americas on Global-3 (G3) (ICCID Prefix 894642*)
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Identified - The carrier partner has traced this to an internal link failure affecting several roaming partners. One of the affected links has been restored, and signaling has returned to normal for devices on Vodafone India and AWN Thailand.
Work continues on the remaining affected links. We can also confirm that SK Telecom in South Korea is impacted by this issue.
Aug 28, 2026 - 00:50 UTC
Work continues on the remaining affected links. We can also confirm that SK Telecom in South Korea is impacted by this issue.
Aug 28, 2026 - 00:50 UTC
Update - We are seeing that traffic on the following networks may be impacted by this issue. This may not be an exhaustive list. Affected devices may fail to attach or register or may see repeated attach retries on 2G/3G. Devices attaching over LTE, LTE-M, or NB-IoT are not currently affected.
Canada, Bell
Canada, Rogers
Canada, TELUS
Mexico, Telcel
Mexico, AT&T
USA, Verizon
USA, T-Mobile
USA, AT&T
Jamaica, Flow
Thailand, AWN
India, Vodafone
Aug 27, 2026 - 22:07 UTC
Canada, Bell
Canada, Rogers
Canada, TELUS
Mexico, Telcel
Mexico, AT&T
USA, Verizon
USA, T-Mobile
USA, AT&T
Jamaica, Flow
Thailand, AWN
India, Vodafone
Aug 27, 2026 - 22:07 UTC
Investigating - We are investigating an increase in signaling failures on 2G and 3G networks with our Global-3 carrier partner. Impact appears concentrated in North and South America and affects several operators across multiple countries.
Affected devices may fail to attach or register or may see repeated attach retries on 2G/3G. Devices attaching over LTE, LTE-M, or NB-IoT are not currently affected.
The disturbance began at 2026-08-27 20:30 UTC.
Aug 27, 2026 - 22:02 UTC
Affected devices may fail to attach or register or may see repeated attach retries on 2G/3G. Devices attaching over LTE, LTE-M, or NB-IoT are not currently affected.
The disturbance began at 2026-08-27 20:30 UTC.
Aug 27, 2026 - 22:02 UTC
Degraded performance for large data transfers in the United States on Global-3 (G3) (ICCID Prefix 894642*)
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Update - A temporary mitigation is in place and affected devices should see some improvement. This is a partial measure and does not fully resolve the issue. Transfers involving large packets may continue to fail or run slowly.
Work continues with our upstream network partners on both an immediate fix and a permanent resolution.
Aug 27, 2026 - 23:53 UTC
Work continues with our upstream network partners on both an immediate fix and a permanent resolution.
Aug 27, 2026 - 23:53 UTC
Update - No new information is available at this time as work continues to remediate this issue. We will provide another update within the next 2 hours, if not sooner.
Aug 27, 2026 - 18:55 UTC
Aug 27, 2026 - 18:55 UTC
Identified - We have identified the cause of the degraded data performance affecting a subset of devices in the United States. An MTU mismatch in the network path is causing packet loss for affected sessions, which presents as failed or unusually slow transfers, particularly for uploads. Devices may be affected intermittently, and devices on the same account or in the same location may behave differently.
This affects Global-3 devices in the United States across AT&T, T-Mobile, and Verizon. Sessions on other profiles and in other regions are not impacted.
We are working with our upstream network partner on remediation. We will provide the next update by 19:00 UTC.
Aug 27, 2026 - 16:40 UTC
This affects Global-3 devices in the United States across AT&T, T-Mobile, and Verizon. Sessions on other profiles and in other regions are not impacted.
We are working with our upstream network partner on remediation. We will provide the next update by 19:00 UTC.
Aug 27, 2026 - 16:40 UTC
Update - We have identified the cause of the degraded data performance affecting a subset of devices in the United States. An MTU mismatch in the network path is causing packet loss for affected sessions, which presents as failed or unusually slow transfers, particularly for uploads. Devices may be affected intermittently, and devices on the same account or in the same location may behave differently.
This affects Global-3 devices in the United States across AT&T, T-Mobile, and Verizon. Sessions on other profiles and in other regions are not impacted.
We are working with our upstream network partner on remediation. We will provide the next update by 19:00 UTC.
Aug 27, 2026 - 16:39 UTC
This affects Global-3 devices in the United States across AT&T, T-Mobile, and Verizon. Sessions on other profiles and in other regions are not impacted.
We are working with our upstream network partner on remediation. We will provide the next update by 19:00 UTC.
Aug 27, 2026 - 16:39 UTC
Update - We are continuing to investigate this issue and there is no new information at this time. We will provide the next update when new information is available.
Aug 27, 2026 - 03:26 UTC
Aug 27, 2026 - 03:26 UTC
Investigating - We are investigating reports of degraded data performance affecting devices in the United States (AT&T, T-Mobile, and Verizon) on our Global-3 (G3) profile SIMs (ICCID prefix 894642*).
Affected devices are attaching normally and maintaining data sessions, but transfers involving larger payloads are seeing significantly reduced throughput and elevated failure rates. Sessions passing small amounts of data appear to be unaffected.
We have engaged our network partners and dedicated engineers are actively investigating. Devices outside the United States are not currently believed to be impacted.
The next update will be provided within 60 minutes, or sooner if we have new information.
Aug 27, 2026 - 02:27 UTC
Affected devices are attaching normally and maintaining data sessions, but transfers involving larger payloads are seeing significantly reduced throughput and elevated failure rates. Sessions passing small amounts of data appear to be unaffected.
We have engaged our network partners and dedicated engineers are actively investigating. Devices outside the United States are not currently believed to be impacted.
The next update will be provided within 60 minutes, or sooner if we have new information.
Aug 27, 2026 - 02:27 UTC
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