Update - All core nodes and redundant links have been restored to normal service levels, including both London and Paris data centers, and devices are continuing to reconnect (with higher than normal system load). A unique system failure in vendor hardware triggered a state issue that propagated across redundant data centers and affected redundant links. Root cause analysis is still under way and a post-mortem will follow with additional information.

Customer devices may still see intermittent cellular network connection/authentication issues as device modules attempt to reconnect following the initial outage, but this is now improving. Due to excessive signaling load during restoration efforts, which occurred as waiting devices attempted to reconnect simultaneously, increased GRX/IPX link capacity remains elevated to mitigate cellular network connection/authentication delays.

Users of Hologram's "Indigo" connectivity offering remain unaffected. Hologram Engineering and Customer Success teams are continuing to monitor as service returns to standard levels.
Jul 13, 17:34 UTC

Update - Hardware links have been successfully restored by an upstream cellular gateway provider. Customer devices may see intermittent cellular network connection/authentication issues as device modules attempt to reconnect following the initial outage. Due to excessive signaling load during restoration efforts, which occurred as waiting devices attempted to reconnect simultaneously, increased GRX/IPX link capacity remains elevated to mitigate cellular network connection/authentication delays.

Users of Hologram’s “Indigo” connectivity offering remain unaffected.
Jul 13, 16:29 UTC

Update - Affected devices have continued to reconnect following the restoration of network services at our global gateway partner. Due to excessive signaling load during restoration efforts, which occurred as waiting devices attempted to reconnect simultaneously, our global gateway partner also increased GRX/IPX link capacity to mitigate cellular network connection/authentication delays. Some devices reconnecting during the period of excessive signaling load timed out while attempting a connection/authentication to the cellular network, and some of those devices have reconnected.

Users of Hologram's "Indigo" connectivity offering remain unaffected, and all other services are functioning normally. Hologram Engineering and Customer Success teams are continuing to monitor as service returns to standard levels.
Jul 13, 14:29 UTC

Monitoring - Network services are beginning to come back online including Hologram devices. Hologram engineering and success teams continuing to monitor as service returns toward standard levels
Jul 12, 23:58 UTC

Update - Network partner engineers are beginning to reroute traffic following systemwide IP failures causing the disruption of service. We will continue to update as we receive more information on progress toward full service restoration.
Jul 12, 22:56 UTC

Update - Hologram is continuing to monitor as partner works to restore service. We are awaiting estimated time to resolution and will update when available.
Jul 12, 20:19 UTC

Update - Issue confirmed to be wider in scope affecting gateway's non-Hologram service subscribers.
Jul 12, 19:08 UTC

Identified - An issue has been identified with a cellular gateway provider affecting all network connectivity routed out of their global point of presence. Hologram has escalated the issue and is actively monitoring for service recovery. We will further update here. Hologram customers using Indigo SIM connectivity are unaffected.
Jul 12, 18:47 UTC

Investigating - We are investigating possible issues connecting to the cellular network for some customers.
Jul 12, 18:27 UTC