This incident has resolved and backlogged operations have been processed.
Sep 5, 17:48 UTC
An issue has been identified with upstream network partner delaying SIM operations and is under investigation for resolution.
Sep 5, 16:08 UTC
Hologram engineering team is investigating reports of delayed SIM operations including activations, plan changing, pause/resume, and device-terminated SMS delivery. Issue has been escalated to upstream providers and is under investigation. Cellular network and Data Engine messaging services are unaffected.
Sep 5, 15:39 UTC