All Systems Operational

About This Site

This status page provides up-to-date information about the current performance of Hologram platform. Should an outage or service interruption occur, Hologram Success and Engineering teams will post updates on this page. Upcoming maintenance windows will be announced here ahead of time.

You can subscribe to receive notifications for incidents and maintenance alerts via email, SMS, or RSS. Additionally, outage alerts and maintenance notifications will appear in the footer of Hologram.io, on the login page for the Hologram Dashboard, and in the top right corner of your Hologram Dashboard.

REST API Operational
Device Dashboard ? Operational
Data Engine Operational
SpaceBridge ? Operational
Cellular Network Operational
SMS ? Operational
Main Website and Store ? Operational
SMS over IP ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Routine Database Maintenance Dec 10, 05:00-05:30 UTC
The Hologram engineering team will be performing routine database maintenance on Wed. Dec 9, 2020 at 11PM US CT (2020-12-10 05:00 UTC). During the active work period, the Hologram dashboard and API will be briefly unavailable. Cellular network service will be unaffected. Please reach out to support@hologram.io with any questions or issues experienced after the maintenance window is marked complete.
Posted on Dec 2, 22:28 UTC
API Response Time
Fetching
Past Incidents
Dec 3, 2020

No incidents reported today.

Dec 2, 2020
Resolved - This incident has been resolved.
Dec 2, 16:54 UTC
Update - Hologram network teams have applied remedial measures but some services remains impaired due to the large amount of signalling traffic as devices come back online. Engineers will continue to monitor network performance.
Dec 2, 05:39 UTC
Monitoring - Hologram network teams have isolated the network elements at issue and are actively working to resolve service impact. Impacted services are expected to be restored gradually in the next hour. Engineers will continue to monitor network performance post-restoration.
Dec 1, 23:31 UTC
Update - High volume 2G/3G signalling traffic is producing higher-than-normal numbers of timeouts for tower attach and session creation. Some customers might experience longer than usual times to create new data sessions. LTE is unaffected. Our network team is working toward resolution and we will provide further updates here.
Dec 1, 20:50 UTC
Identified - Hologram networks team investigating cellular network performance degradation that might affect some customers, after monitors detected an increase in connection timeouts.
Dec 1, 18:31 UTC
Dec 1, 2020
Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020
Resolved - This incident has been resolved.
Nov 21, 16:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 21, 15:52 UTC
Investigating - An issue has been identified with one of our carrier partners which is delaying SIM operations including activations, plan changing, pause/resume and SMS delivery. Cellular network and data engine services are unaffected.
Nov 21, 15:34 UTC
Completed - The scheduled maintenance has been completed.
Nov 21, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 00:00 UTC
Scheduled - An upstream provider will be performing routine maintenance on Friday, November 21th 00:00 UTC. Some SIMs may see a brief session close as rerouting occurs, but should resume online connectivity immediately.
Nov 20, 22:39 UTC
Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.