Update - Signaling congestion has been eliminated and network performance has been restored to prior levels. We will continue to monitor as remaining devices reconnect.
Apr 23, 07:01 UTC
Verifying - We are seeing 2G and 3G sessions recovering. We will monitor the situation to confirm resolution.
Apr 23, 06:40 UTC
Update - We are seeing service mostly restored and working well for LTE devices. Our upstream carrier partners are still working to manage signaling traffic to bring the remaining 2G and 3G devices online.
Apr 23, 04:58 UTC
Update - Issue has been identified as signaling congestion from large number of devices reconnecting. Carriers are working to increase capacity on their systems
Apr 23, 03:26 UTC
Update - Devices are coming back online from the maintenance window, however this process is moving slower than expected. We are working with our carrier partners to speed this up.
Apr 23, 02:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 22:55 UTC
Scheduled - One of our carrier partners will be performing planned network maintenance on core packet networking infrastructure on April 22nd, beginning at 22:55 UTC and running until 03:00 UTC April 23rd. This maintenance is necessary for improvements to preventative security measures as well as making overall improvements to network operation. Indigo SIMs will not be impacted.

Impacts: During the active work beginning at 01:00 UTC and through 01:30 UTC April 23rd there may be brief losses of data routing and packet deliverability, resulting in connections being dropped or destination hosts becoming temporarily unreachable. PDP contexts (packet-switched data sessions) and automatic IP address assignment requests may timeout. SIM operations (activation, deactivation, pausing, and unpausing) should not be affected. Tower authentication and circuit-switched SMS should not be affected. Dashboard and API will not be affected.

We recommend avoiding performing critical maintenance or operations on devices during this maintenance window. If you have any questions, please feel free to reach out to support@hologram.io, and the Hologram team will be standing by during the maintenance window to answer any questions.

About This Site

This status page provides up-to-date information about the current performance of Hologram platform. Should an outage or service interruption occur, Hologram Success and Engineering teams will post updates on this page. Upcoming maintenance windows will be announced here ahead of time.

You can subscribe to receive notifications for incidents and maintenance alerts via email, SMS, or RSS. Additionally, outage alerts and maintenance notifications will appear in the footer of Hologram.io, on the login page for the Hologram Dashboard, and in the top right corner of your Hologram Dashboard.

REST API Operational
Device Dashboard ? Operational
Data Engine Operational
SpaceBridge ? Operational
Cellular Network Operational
SMS ? Operational
Main Website and Store ? Operational
SMS over IP ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Response Time
Fetching
Past Incidents
Apr 23, 2021

Unresolved incident: Temporary Data Outage for Planned Maintenance.

Apr 22, 2021
Apr 21, 2021

No incidents reported.

Apr 20, 2021

No incidents reported.

Apr 19, 2021

No incidents reported.

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.