Partial Global-2 (8935*) outage
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 2026 - 16:28 UTC
Investigating - One of our upstream network partners is experiencing an outage affecting new registrations on their 2G, 3G, and 4G/LTE networks. We have notified the partner and are working with them to resolve this issue. This outage only affects SIM cards with the ICCID prefix 8935*.
Feb 12, 2026 - 14:30 UTC

About This Site

This status page provides up-to-date information about the current performance of Hologram platform. Should an outage or service interruption occur, Hologram Success and Engineering teams will post updates on this page. Upcoming maintenance windows will be announced here ahead of time.

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Cellular Networking Degraded Performance
Global Cellular Data Network Degraded Performance
SMS over cellular - Device Terminated Operational
SMS over cellular - Device Originated Operational
SIM Management Operational
Device Dashboard Operational
REST API Operational
SIM Card Administrative Operations Operational
Hyper SIM EUICC Operations Operational
Data Usage Reporting and Billing Operational
Data Services Operational
Data Engine and Routes Operational
SMS over IP Operational
SpaceBridge Tunneling Operational
Inbound Messaging API Operational
Hologram Website Operational
Hologram Store Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Global-2 SIM Maintenance Feb 13, 2026 06:00-07:00 UTC

There will be maintenance for SIMs with traffic routing through our European PoP on the Global-2 profile. This will not affect devices in the US with traffic routing through the US. The maintenance is expected to last 15 minutes. You may see your devices connect and route traffic through an alternative PoP during this time
Posted on Feb 11, 2026 - 00:49 UTC

Upcoming maintenance on our Global-1 (89445*) profiles Feb 19, 2026 09:00-13:00 UTC

This maintenance will impact SIM card Administrative Operations (activations, state/plan changes) only affecting G1 (89445*) profiles.

Connectivity is not impacted.
Posted on Feb 03, 2026 - 19:12 UTC
Feb 13, 2026
Global-3 SIM management scheduled maintenance
Completed - The scheduled maintenance has been completed.
Feb 13, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 19:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 12, 19:00 UTC
Scheduled - Our carrier partner is undergoing scheduled maintenance which will affect SIM card administrative for Global-3 SIMs. This will not affect connectivity. It will only affect administrative actions such as activations, deactivations and pauses for example.
Feb 12, 18:59 UTC
Feb 12, 2026
Global-3 SIM management scheduled maintenance
Completed - The scheduled maintenance has been completed.
Feb 12, 16:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 15:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 10, 23:52 UTC
Scheduled - Our carrier partner is undergoing scheduled maintenance which will affect SIM card administrative for Global-3 SIMs. This will not affect connectivity. It will only affect administrative actions such as activations, deactivations and pauses for example.
Feb 10, 16:41 UTC
Feb 11, 2026
Global-2 SIM Maintenance
Completed - The scheduled maintenance has been completed.
Feb 11, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 12:00 UTC
Scheduled - There will be a restart for SIMs on Global-2 Profiles. This will affect open sessions forcing the device to reopen a session. This will result in under 5 seconds of total downtime (just during the restart).
Feb 11, 00:46 UTC
Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026
Upcoming maintenance on our Global-2 (89357*) profiles
Completed - The scheduled maintenance has been completed.
Feb 4, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 05:00 UTC
Scheduled - This maintenance will impact SIM card Administrative Operations (activations, state/plan changes) only affecting G2 (89357*) profiles.

Connectivity is not impacted.
Feb 3, 19:10 UTC
Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

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