Hologram Status

All Systems Operational

About This Site

This status page provides up-to-date information about the current performance of Hologram platform. Should an outage or service interruption occur, Hologram Success and Engineering teams will post updates on this page. Upcoming maintenance windows will be announced here ahead of time.

You can subscribe to receive notifications for incidents and maintenance alerts via email, SMS, or RSS. Additionally, outage alerts and maintenance notifications will appear in the footer of Hologram.io, on the login page for the Hologram Dashboard, and in the top right corner of your Hologram Dashboard.

Cellular Networking Operational

Global Cellular Data Network Operational

SMS over cellular - Device Terminated Operational

SMS over cellular - Device Originated Operational

SIM Management Operational

Device Dashboard Operational

REST API Operational

SIM Card Administrative Operations Operational

Hyper SIM EUICC Operations Operational

Data Usage Reporting and Billing Operational

Data Services Operational

Data Engine and Routes Operational

SMS over IP Operational

SpaceBridge Tunneling Operational

Inbound Messaging API Operational

Hologram Website Operational

Hologram Store Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 4, 2022

No incidents reported today.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

Temporary Data Outage for Planned Maintenance

Completed - The scheduled maintenance has been completed.
Nov 27, 10:08 UTC

Verifying - Verification is currently underway for the maintenance items.
Nov 27, 10:03 UTC

Update - We're still waiting on a completion of the maintenance with our partner, but we are continuing to monitor for any issues.
Nov 27, 09:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 07:01 UTC

Scheduled - One of our upstream network partners will perform planned network maintenance on networking infrastructure on November 27, beginning at 07:00 UTC and running until 09:00 UTC on November 27. This maintenance is necessary for improvements to network capacity and overall improvements to network operation. The planned maintenance only affects SIMs with the ICCID prefix 8935*.

During the active work beginning at 07:00 UTC and through 09:00 UTC on November 27, there may be brief losses of data routing and packet deliverability, resulting in connections being dropped or destination hosts becoming temporarily unreachable. New attachment attempts, PDP contexts (packet-switched data sessions), and automatic IP address assignment requests may timeout. Device-originated (outgoing) SMS and SIM operations (activation, deactivation, pausing, and unpausing) will also be affected. The outage is expected to last for approximately 15 minutes during the maintenance window. Once the maintenance is complete, devices should reattach on their own after any failed requests have timed out or any device sleep timers and/or back-off periods have expired.

We recommend avoiding performing critical maintenance or operations on devices during this maintenance window. If you have any questions, please feel free to reach out to support@hologram.io, and the Hologram team will be standing by during the maintenance window to answer any questions.
Nov 18, 17:47 UTC

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.