All Systems Operational
REST API Operational
Device Dashboard ? Operational
Data Engine Operational
SpaceBridge ? Operational
Cellular Network Operational
SMS ? Operational
Main Website and Store ? Operational
SMS over IP ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Response Time
Fetching
Past Incidents
Sep 18, 2019

No incidents reported today.

Sep 17, 2019
Completed - The scheduled maintenance has been completed.
Sep 17, 14:48 UTC
Scheduled - The Hologram engineering team will be performing routine maintenance on Tue. 2019-09-17 07:00AM CST. No impact is expected. Cellular network service will be unaffected.
Sep 12, 16:44 UTC
Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019
Resolved - This incident has been resolved.
Sep 13, 19:55 UTC
Monitoring - A recent patch was identified that caused API errors and has been rolled back. Dashboard/API back at normal service levels and engineering team continuing to monitor.
Sep 13, 16:49 UTC
Investigating - Engineering team is investigating performance alerts on dashboard/API. Cellular network is unaffected.
Sep 13, 16:48 UTC
Completed - The scheduled maintenance has been completed.
Sep 13, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 01:01 UTC
Scheduled - An upstream provider will be performing routine maintenance on Friday, September 13th 01:00 UTC. No network impact is expected and Hologram team will be on-call to monitor.
Sep 12, 16:18 UTC
Sep 12, 2019
Resolved - This incident has been resolved.
Sep 12, 16:30 UTC
Monitoring - SpaceBridge service has been restored to normal service levels and we are monitoring the results.
Sep 12, 14:25 UTC
Investigating - Engineering team investigating internal report of degraded SpaceBridge service.
Sep 12, 13:20 UTC
Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019
Resolved - This incident has resolved and backlogged operations have been processed.
Sep 5, 17:48 UTC
Identified - An issue has been identified with upstream network partner delaying SIM operations and is under investigation for resolution.
Sep 5, 16:08 UTC
Investigating - Hologram engineering team is investigating reports of delayed SIM operations including activations, plan changing, pause/resume, and device-terminated SMS delivery. Issue has been escalated to upstream providers and is under investigation. Cellular network and Data Engine messaging services are unaffected.
Sep 5, 15:39 UTC
Sep 4, 2019
Resolved - Spacebridge service has been restored to normal service levels.
Sep 4, 21:43 UTC
Investigating - Engineering team investigating internal report of degraded Spacebridge tunnel service.
Sep 4, 12:51 UTC