Investigating Delayed SIM Operations

Incident Report for Hologram

Resolved

This incident has resolved and backlogged operations have been processed.

Posted Sep 05, 2019 - 17:48 UTC

Identified

An issue has been identified with upstream network partner delaying SIM operations and is under investigation for resolution.

Posted Sep 05, 2019 - 16:08 UTC

Investigating

Hologram engineering team is investigating reports of delayed SIM operations including activations, plan changing, pause/resume, and device-terminated SMS delivery. Issue has been escalated to upstream providers and is under investigation. Cellular network and Data Engine messaging services are unaffected.

Posted Sep 05, 2019 - 15:39 UTC

This incident affected: SIM Management (Device Dashboard, REST API).