Service Degradation: SIM operations on US2 profiles (Verizon)

Incident Report for Hologram

Resolved

This service degradation has been resolved.
Posted Sep 18, 2025 - 17:43 UTC

Investigating

Customers using Verizon direct profiles may see:
• Errors or long delays for state changes (activate/deactivate/suspend/resume)
• Failed or delayed plan changes

We're seeing increased error rates and latency from the upstream Verizon provisioning interface, leading to intermittent failures on SIM operations initiated via the Dashboard and API.
Posted Aug 26, 2025 - 20:24 UTC
This incident affected: SIM Management (SIM Card Administrative Operations).
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