Delayed Billing and Usage Reporting

Incident Report for Hologram

Resolved

This incident has been resolved.
Posted Oct 03, 2019 - 17:43 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 03, 2019 - 15:40 UTC

Investigating

Increased traffic is causing delays in data usage reporting and billing operations. Network connectivity and other services are unaffected. Hologram engineering is actively monitoring as any backlogged events are processed.
Posted Oct 03, 2019 - 07:02 UTC
This incident affected: SIM Management (Device Dashboard).
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