Delayed SIM Activations

Incident Report for Hologram

Resolved

Performance enhancement released and backlog processed. SIM operations now processing at standard service levels.

Posted Jan 08, 2021 - 04:37 UTC

Update

Backlog continuing to process successfully. Engineering team is working on an enhancement to expedite SIM operation processing time.

Posted Jan 08, 2021 - 02:28 UTC

Monitoring

There is a currently a backlog of operations delaying new SIM activations and preflight configurations. Backlog is processing and some customers may experience delays. Cellular network and other API services are unaffected.

Posted Jan 07, 2021 - 20:03 UTC

This incident affected: SIM Management (Device Dashboard, REST API).