Delayed SIM Operations and SMS

Incident Report for Hologram

Resolved

Backlogged operations processed and SIM operations at standard service level.

Posted Jan 16, 2020 - 22:30 UTC

Monitoring

A fix has been implemented and backlogged operations are processed. Hologram team continuing to monitor.

Posted Jan 16, 2020 - 21:35 UTC

Investigating

Hologram engineering team investigating a potential issue delaying SIM operations including activations, plan changing, pause/resume and SMS delivery. Cellular network and data engine messaging services are unaffected.

Posted Jan 16, 2020 - 19:31 UTC

This incident affected: SIM Management (Device Dashboard, REST API).