Partial Global-2 Outage affecting SIMs with prefix 8935*

Incident Report for Hologram

Resolved

This incident has been resolved.

Posted Mar 25, 2026 - 16:45 UTC

Monitoring

Our upstream partner has confirmed the outage has been resolved. We will be monitoring our metrics and provide updates accordingly.

Posted Mar 25, 2026 - 13:51 UTC

Investigating

One of our upstream network partners is experiencing an outage affecting new registrations on their 2G, 3G, and 4G/LTE networks. We have notified the partner and are working with them to resolve this issue. This outage only affects SIM cards with the ICCID prefix 8935*.

Posted Mar 25, 2026 - 10:35 UTC

This incident affected: Cellular Networking (Global Cellular Data Network, SMS over cellular - Device Terminated, SMS over cellular - Device Originated).