Global-2 eUICC operations

Incident Report for Hologram

Resolved

This incident has been resolved.

Posted Sep 24, 2026 - 16:05 UTC

Update

We are continuing to investigate this issue.

Posted Sep 24, 2026 - 14:01 UTC

Investigating

We are currently experiencing a partial outage on our Global-2 profiles when performing some eUICC operations. We are actively working with our upstream partners to get this back to normal as soon as possible.

Connectivity remains unaffected on Global-2 profiles. All other profiles remain unaffected along with their eUICC operations.

Posted Sep 23, 2026 - 21:33 UTC

This incident affected: Global-2 (G2) profile (SIM card operations).