Delayed SIM Operations and SMS

Incident Report for Hologram

Resolved

This incident has been resolved.

Posted Feb 18, 2020 - 07:35 UTC

Identified

Automated reporting has identified an issue delaying SIM operations including activations, plan changing, pause/resume and API SMS delivery. Cellular network and data engine messaging services are unaffected.

Posted Feb 18, 2020 - 05:05 UTC

This incident affected: SIM Management (Device Dashboard, REST API) and Cellular Networking (SMS over cellular - Device Terminated).