Delayed SIM activations and preflight configuration

Incident Report for Hologram

Resolved

This issue has been resolved. All backlogged activations have been processed.
Posted Dec 30, 2020 - 20:51 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 30, 2020 - 20:20 UTC

Identified

An issue has been identified delaying new SIM activations and preflight configurations. Cellular network and other API services are unaffected.
Posted Dec 30, 2020 - 18:13 UTC
This incident affected: SIM Management (REST API).