Delayed Billing and Usage Reporting

Incident Report for Hologram

Resolved

This incident has been resolved.

Posted Oct 02, 2019 - 13:43 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 02, 2019 - 13:32 UTC

Update

We are continuing to investigate this issue.

Posted Oct 02, 2019 - 13:13 UTC

Investigating

Increased traffic is causing delays in data usage reporting and billing operations. Network connectivity and other services are unaffected. Hologram engineering is actively monitoring as any backlogged events are processed.

Posted Oct 02, 2019 - 13:09 UTC

This incident affected: SIM Management (Device Dashboard).