Delayed SIM Operations and SMS

Incident Report for Hologram

Resolved

Backlogged SIM operations have been processed. SIM operations and SMS delivery have returned to normal.

Posted May 19, 2020 - 14:02 UTC

Identified

An issue has been identified with one of our carrier partners which is delaying SIM operations including activations, plan changing, pause/resume and SMS delivery. Cellular network and data engine services are unaffected.

Posted May 19, 2020 - 05:09 UTC

This incident affected: SIM Management (Device Dashboard, REST API) and Cellular Networking (SMS over cellular - Device Terminated).