The issue has been resolved and SIM operations resuming at standard service level. Hologram engineering team continuing to monitor.
Posted Nov 13, 2018 - 19:38 UTC
Investigating
Engineering team has identified an issue delaying SIM operations including activations, plan changing, pause/resume and SMS delivery. Cellular network and data engine services are unaffected.
Posted Nov 13, 2018 - 16:11 UTC
This incident affected: REST API, Device Dashboard, and SMS.