Delayed SIM Operations

Incident Report for Hologram

Resolved

The issue has been resolved and SIM operations resuming at standard service level. Hologram engineering team continuing to monitor.
Posted Nov 13, 2018 - 19:38 UTC

Investigating

Engineering team has identified an issue delaying SIM operations including activations, plan changing, pause/resume and SMS delivery. Cellular network and data engine services are unaffected.
Posted Nov 13, 2018 - 16:11 UTC
This incident affected: SIM Management (Device Dashboard, REST API) and Cellular Networking (SMS over cellular - Device Terminated).
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