Planned Maintenance Window with Brief Data Service Interruption
Scheduled Maintenance Report for Hologram
The scheduled maintenance has been completed.
Posted Aug 27, 2023 - 11:46 UTC
We are doing some final checks but the network appears to have returned to normal operation
Posted Aug 27, 2023 - 11:40 UTC
We are seeing data sessions recover and are monitoring with our partner to confirm maintenance has completed successfully
Posted Aug 27, 2023 - 11:04 UTC
Signaling outage completed as planned and devices are coming back online. Data outage will be happening shortly
Posted Aug 27, 2023 - 09:05 UTC
Our partner has informed us the downtime will be about an hour later than expected so initial brief signaling downtime at around 0800 UTC and data downtime at around 1000 UTC
Posted Aug 27, 2023 - 07:19 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 27, 2023 - 07:00 UTC
Our partner has given us more details about the maintenance period so we can give more accurate estimates of service interruptions.

They expect that near the beginning of the maintenance window (0700 UTC) there will be an interruption in signaling traffic that will prevent new tower attachments for several minutes. Any existing sessions will not be interrupted at that time.

At around 2 hours into the window (approximately 0900 UTC) there will be an interruption in data services that will last anywhere from a few minutes to a maximum of one hour depending on caching settings with the local carrier.
Posted Aug 25, 2023 - 15:34 UTC
An upstream partner will be performing maintenance on their network which will cause an interruption in cellular data service. This will affect SIMs with the ICCID prefix 8935*

Maintenance will be occurring during this entire window but expected downtime will only be for a few minutes during the window. SIMs that are affected will experience a brief interruption in open data sessions and tower registrations but should reattach and resume data sessions very quickly.

We will be monitoring the progress of the maintenance with our partner and provide updates as appropriate
Posted Aug 24, 2023 - 16:20 UTC
This scheduled maintenance affected: Cellular Networking (Global Cellular Data Network, SMS over cellular - Device Terminated, SMS over cellular - Device Originated).