Investigating Internal Reports of Cellular Network Degradation of Service

Incident Report for Hologram

Resolved

Investigation by Hologram and network partners confirmed standard service levels. A follow-up investigation is scheduled for internal monitors.

Posted Apr 03, 2020 - 00:58 UTC

Monitoring

Internal monitors back at normal service levels and engineering team continuing to monitor.

Posted Apr 02, 2020 - 22:55 UTC

Identified

We have identified elevated packet loss as part of this issue and have escalated the issue with our network partners and are working with them to address.

Posted Apr 02, 2020 - 22:11 UTC

Investigating

The engineering team is investigating internal reports of degradation of service on the cellular network.

Posted Apr 02, 2020 - 21:28 UTC

This incident affected: Cellular Networking (Global Cellular Data Network).