Backlogged SIM operations have been processed. Billing and SIM operations are now available. Engineering will continue to monitor resolution.
Posted Jul 23, 2020 - 21:31 UTC
Monitoring
A fix has been implemented and deployed. SIM Operations and Billing are now available and processing queued up tasks. Engineering is continuing to monitor the incident.
Posted Jul 23, 2020 - 21:14 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jul 23, 2020 - 21:02 UTC
Identified
Automated reporting has identified an issue with some SIM operations including activations, plan changing, and pause/resume. All billing operations and activations currently on hold. Pause/resume actions are available, but may be delayed. Cellular network and data engine messaging services are unaffected.
Posted Jul 23, 2020 - 21:02 UTC
This incident affected: REST API and Device Dashboard.