Usage reporting issue for Verizon direct profiles

Incident Report for Hologram

Resolved

This incident has been resolved.

Posted Aug 01, 2024 - 01:29 UTC

Monitoring

We are monitoring delayed processing of Verizon Usage records for July 26-29 2024. These delayed records are in the queue for processing, and we will provide an update when all the records have been updated.

Posted Jul 31, 2024 - 21:50 UTC

Investigating

We are currently experiencing an issue with usage reporting for Verizon direct profiles. We are in contact with Verizon and working to determine the root cause. Dashboard and API users may observe lack of usage data for sims connecting directly through Verizon. There is no impact to connectivity.

Posted Jul 29, 2024 - 15:26 UTC

This incident affected: SIM Management (Data Usage Reporting and Billing).