Delayed usage data for some SIMs

Incident Report for Hologram

Resolved

This incident has been resolved.

Posted Dec 11, 2023 - 16:01 UTC

Monitoring

We are seeing usage data recovering and are continuing to monitor

Posted Dec 11, 2023 - 05:48 UTC

Identified

The carrier partner has confirmed the issue and is working on a fix

Posted Dec 11, 2023 - 04:32 UTC

Investigating

We have detected an issue with an upstream carrier partner causing some usage data to be delayed.
There does not seem to be an issue with any cellular connectivity at this time and the issue is only with usage reporting and billing. We have escalated to our partners and are monitoring the situation.

Posted Dec 11, 2023 - 03:26 UTC

This incident affected: SIM Management (Data Usage Reporting and Billing).