Incident has been resolved and SMS over IP and SMS via routes forwarding are operational at standard service levels.
Posted Feb 08, 2020 - 03:20 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Feb 08, 2020 - 03:08 UTC
Identified
An issue has been identified preventing SMS over IP and SMS via routes. Cellular network service, inbound device-terminated SMS messaging and device-originated outbound SMS are unaffected. Engineering team working on resolution.