Global 2 data session degradation

Incident Report for Hologram

Monitoring

The carrier has implemented a fix and we are now seeing traffic largely recovered.
Posted Nov 05, 2026 - 17:27 UTC

Identified

We have identified the issue and are working to resolve it. Currently we are expecting this to be resolved within an hour.
Posted Nov 05, 2026 - 16:32 UTC

Investigating

We're currently investigating an issue where Global 2 SIM profiles (SIM prefix 89357*) experience data sessions dropping and an inability to establish new ones. We're working with our upstream providers to triage and resolve the incident as quickly as possible
Posted Nov 05, 2026 - 14:49 UTC
This incident affects: Global-2 (G2) profile (Cellular network connectivity).
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