Incident: G2 Profile (89357*) Connectivity Disruption

Incident Report for Hologram

Resolved

This incident has been resolved.

Posted Oct 20, 2025 - 00:08 UTC

Update

This incident has been resolved.

Posted Oct 19, 2025 - 17:43 UTC

Update

We are continuing to investigate this issue.

Posted Oct 19, 2025 - 09:36 UTC

Investigating

We are currently investigating an incident affecting SIMs with the G2 profile (prefix 89357*). The issue is impacting new registrations, which may result in:
• Failed or delayed SIM registrations
• Loss of connectivity for some devices
• Inability to establish new data sessions

Our engineering team is actively investigating the root cause and working with our upstream partners to restore normal service. Updates will be posted as more information becomes available.

We apologize for the disruption and appreciate your patience as we work to resolve the issue.

Posted Oct 19, 2025 - 09:33 UTC

This incident affected: Cellular Networking (Global Cellular Data Network).