Delayed SIM Activations

Incident Report for Hologram

Resolved

The backlog in SIM operations has cleared and operations are processing normally.

Posted May 27, 2021 - 20:30 UTC

Identified

There is a currently a backlog of operations delaying new SIM activations and preflight configurations. Backlog is processing and some customers may experience delays. Cellular network and other API services are unaffected.

Posted May 27, 2021 - 19:18 UTC

This incident affected: SIM Management (Device Dashboard, REST API).