Global-2 EU PoP service degradation

Incident Report for Hologram

Resolved

This incident has been resolved. Service restoration was completed and all affected services have returned to normal operation.

Posted Aug 15, 2026 - 23:26 UTC

Identified

We are experiencing service degradation on one of our Global-2 EU nodes, related to a cooling system outage at the site. Dedicated engineers are currently working to restore the affected infrastructure and service as quickly as possible.

Other nodes in the same region, and in other regions remain unaffected. Other profiles are not affected.

Posted Aug 15, 2026 - 14:27 UTC

This incident affected: Cellular Networking (Global Cellular Data Network, SMS over cellular - Device Terminated, SMS over cellular - Device Originated).