Delayed SIM Operations on Global-1 SIMs

Incident Report for Hologram

Resolved

This incident has been resolved.
Posted Jan 01, 2026 - 19:54 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 30, 2025 - 23:53 UTC

Investigating

There is a currently a backlog of operations delaying SIM operations on some the Global-1 profile. Backlog is processing and some customers may experience delays. Cellular network and other API services are unaffected.
Posted Dec 30, 2025 - 23:53 UTC
This incident affected: Cellular Networking (SMS over cellular - Device Terminated) and SIM Management (SIM Card Administrative Operations).
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