Delayed SIM Operations

Incident Report for Hologram

Resolved

This incident has been resolved.

Posted Mar 11, 2022 - 03:23 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 09, 2022 - 22:33 UTC

Investigating

There is a currently a backlog of operations delaying SIM operations on some carriers. Backlog is processing and some customers may experience delays. Cellular network and other API services are unaffected.

Posted Mar 09, 2022 - 22:32 UTC

This incident affected: Cellular Networking (SMS over cellular - Device Terminated) and SIM Management (SIM Card Administrative Operations).