Delayed SIM Operations and SMS

Incident Report for Hologram

Resolved

This incident has been resolved.

Posted Feb 13, 2020 - 23:59 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 13, 2020 - 23:21 UTC

Investigating

Automated reporting has identified an issue delaying SIM operations including activations, plan changing, pause/resume and SMS delivery. Cellular network and data engine messaging services are unaffected.

Posted Feb 13, 2020 - 23:17 UTC

This incident affected: SIM Management (Device Dashboard).