Delayed SIM Operations and SMS

Incident Report for Hologram

Resolved

This incident has been resolved.

Posted Dec 12, 2019 - 20:25 UTC

Monitoring

A fix has been implemented and backlogged operations are processed. Hologram team continuing to monitor.

Posted Dec 12, 2019 - 20:02 UTC

Identified

Automated reporting has identified an issue delaying SIM operations including activations, plan changing, pause/resume and SMS delivery. Cellular network and data engine messaging services are unaffected.

Posted Dec 12, 2019 - 17:53 UTC

This incident affected: SIM Management (Device Dashboard, REST API).