Degraded throughput on Data Engine

Incident Report for Hologram

Resolved

This incident has been resolved.

Posted Sep 01, 2019 - 02:36 UTC

Monitoring

Engineers determined that there was degraded database performance and have implemented a fix for the affected components. Any previously queued Data Engine messages have been processed. (Cellular connectivity and data service on SIMs were unaffected.)

Posted Aug 31, 2019 - 15:51 UTC

Update

We are continuing to investigate this issue.

Posted Aug 31, 2019 - 14:43 UTC

Investigating

We are currently investigating this issue.

Posted Aug 31, 2019 - 13:28 UTC

This incident affected: SIM Management (Device Dashboard, REST API), Data Services (Data Engine and Routes), and Hologram Website.