G3 (Global-3) Data Usage Reporting - Delayed / Missing Data Sessions

Incident Report for Hologram

Investigating

We are currently investigating an issue where data usage and session activity may be partially delayed or missing for some G3 (Global-3) sims/profiles.

This impacts reporting and visibility only. Device connectivity and data transmission continue to operate normally.

Details:
Starting in early December, we identified a discrepancy between upstream usage records and what is currently reflected in our reporting systems. As a result:
• Some customers may see lower-than-expected data usage or session counts in the dashboard.
• This does not indicate dropped data, failed sessions, or service outages.
• Usage records are still being captured upstream and will be reconciled.

We are actively working to identify the root cause and restore full reporting accuracy.

Posted Dec 29, 2025 - 20:27 UTC

This incident affects: SIM Management (Data Usage Reporting and Billing).