Delayed SIM Activations

Incident Report for Hologram

Resolved

This incident has been resolved.

Posted Jun 08, 2021 - 03:11 UTC

Identified

There is a currently a backlog of operations delaying new SIM activations and preflight configurations. Backlog is processing and some customers may experience delays. Cellular network and other API services are unaffected.

Posted Jun 08, 2021 - 02:00 UTC

This incident affected: SIM Management (Device Dashboard, REST API) and Cellular Networking (SMS over cellular - Device Terminated).