Delayed SIM Operations

Incident Report for Hologram

Resolved

This incident has been resolved.

Posted Feb 26, 2021 - 19:23 UTC

Update

We are continuing to monitor for any further issues.

Posted Feb 26, 2021 - 18:07 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 26, 2021 - 18:04 UTC

Update

We are continuing to investigate this issue.

Posted Feb 26, 2021 - 16:33 UTC

Investigating

There is a currently a delay regarding all SIM operations (Activations, Plan Changes, SMS over IP). Cellular network and other API services are unaffected.

Posted Feb 26, 2021 - 16:32 UTC

This incident affected: SIM Management (Device Dashboard, REST API) and Data Services (SMS over IP).