Delayed SIM Operations

Incident Report for Hologram

Resolved

This incident has been resolved.

Posted Sep 09, 2021 - 00:40 UTC

Update

We are continuing to work on a fix for this issue.

Posted Sep 08, 2021 - 22:33 UTC

Identified

There is a currently a backlog of operations delaying SIM operations on some carriers. Backlog is processing and some customers may experience delays. Cellular network and other API services are unaffected.

Posted Sep 08, 2021 - 22:26 UTC

This incident affected: Cellular Networking (SMS over cellular - Device Terminated) and SIM Management (SIM Card Administrative Operations).