Delayed SIM Operations

Incident Report for Hologram

Resolved

This incident has been resolved.

Posted May 08, 2021 - 01:40 UTC

Monitoring

We have deployed a fix and are monitoring as our systems work through any backlogged operations.

Posted May 07, 2021 - 22:38 UTC

Identified

There is a currently a backlog of operations delaying all SIM Operations. Backlog is processing and some customers may experience delays. Cellular network and other API services are unaffected.

Posted May 07, 2021 - 17:19 UTC

This incident affected: SIM Management (Device Dashboard, REST API) and Data Services (SMS over IP).