Delayed SIM Operations and SMS

Incident Report for Hologram

Resolved

This incident has been resolved.

Posted Nov 21, 2020 - 16:05 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 21, 2020 - 15:52 UTC

Investigating

An issue has been identified with one of our carrier partners which is delaying SIM operations including activations, plan changing, pause/resume and SMS delivery. Cellular network and data engine services are unaffected.

Posted Nov 21, 2020 - 15:34 UTC

This incident affected: SIM Management (Device Dashboard, REST API) and Cellular Networking (SMS over cellular - Device Terminated).