Billing Processing Issues

Incident Report for Hologram

Resolved

Payments processing provider has resolved issue and Hologram billing activities restored to normal service levels. Engineering team continuing to monitor.

Posted Jul 10, 2019 - 23:06 UTC

Identified

Our monitoring has detected a service issue with our billing processing provider. Billing activites may be unavailable at this time. Provider engineers are investigating issue and Hologram engineering is continuing to monitor. Cellular network and other services unaffected.

Posted Jul 10, 2019 - 22:01 UTC

This incident affected: SIM Management (Device Dashboard) and Hologram Website.