All Systems Operational

About This Site

This status page provides up-to-date information about the current performance of Hologram platform. Should an outage or service interruption occur, Hologram Success and Engineering teams will post updates on this page. Upcoming maintenance windows will be announced here ahead of time.

You can subscribe to receive notifications for incidents and maintenance alerts via email, SMS, or RSS. Additionally, outage alerts and maintenance notifications will appear in the footer of Hologram.io, on the login page for the Hologram Dashboard, and in the top right corner of your Hologram Dashboard.

Cellular Networking Operational
Global Cellular Data Network Operational
SMS over cellular - Device Terminated Operational
SMS over cellular - Device Originated Operational
SIM Management Operational
Device Dashboard ? Operational
REST API Operational
SIM Card Administrative Operations Operational
Hyper SIM EUICC Operations Operational
Data Usage Reporting and Billing Operational
Data Services Operational
Data Engine and Routes Operational
SMS over IP ? Operational
SpaceBridge Tunneling ? Operational
Inbound Messaging API Operational
Hologram Website ? Operational
Hologram Store Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Carrier Partner Maintenance Sep 24, 2025 00:00-03:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Sep 19, 2025 - 19:01 UTC
Scheduled - Our upstream partner will be performing a scheduled maintenance that may temporarily impact connectivity. This maintenance will involve configuration updates affecting G2 (89357*) profiles.
SIMs using profiles other than G2 will not be impacted.

Expected impact: New registrations and data sessions may experience temporary degradation for up to 5 minutes during the maintenance window.

We apologize for any inconvenience and appreciate your patience while these updates are carried out. Please reach out to our support team if you have any concerns.

Sep 19, 2025 - 19:00 UTC
Sep 19, 2025

No incidents reported today.

Sep 18, 2025
Resolved - This service degradation has been resolved.
Sep 18, 17:43 UTC
Investigating - Customers using Verizon direct profiles may see:
• Errors or long delays for state changes (activate/deactivate/suspend/resume)
• Failed or delayed plan changes

We're seeing increased error rates and latency from the upstream Verizon provisioning interface, leading to intermittent failures on SIM operations initiated via the Dashboard and API.

Aug 26, 20:24 UTC
Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025
Resolved - This incident has been resolved.
Sep 14, 19:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 14, 18:01 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 14, 17:02 UTC
Investigating - Reports in Dashboard will be delayed as we investigate the root cause of the issue.
Sep 14, 15:24 UTC
Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025
Resolved - Our upstream partner experienced an outage affecting Global-2 SIMs in one point-of-presence. Connections automatically routed through a redundant point-of-presence but some SIMs might have experienced a short blip in connectivity.

The outage has been fully resolved and metrics are back to normal on the affected point-of-presence.

Sep 10, 11:35 UTC
Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.