Investigating - We are currently investigating an issue where data usage and session activity may be partially delayed or missing for some G3 (Global-3) sims/profiles.
This impacts reporting and visibility only. Device connectivity and data transmission continue to operate normally.
Details:
Starting in early December, we identified a discrepancy between upstream usage records and what is currently reflected in our reporting systems. As a result:
• Some customers may see lower-than-expected data usage or session counts in the dashboard.
• This does not indicate dropped data, failed sessions, or service outages.
• Usage records are still being captured upstream and will be reconciled.
We are actively working to identify the root cause and restore full reporting accuracy.
Dec 29, 2025 - 20:27 UTC
This impacts reporting and visibility only. Device connectivity and data transmission continue to operate normally.
Details:
Starting in early December, we identified a discrepancy between upstream usage records and what is currently reflected in our reporting systems. As a result:
• Some customers may see lower-than-expected data usage or session counts in the dashboard.
• This does not indicate dropped data, failed sessions, or service outages.
• Usage records are still being captured upstream and will be reconciled.
We are actively working to identify the root cause and restore full reporting accuracy.
Dec 29, 2025 - 20:27 UTC
About This Site
This status page provides up-to-date information about the current performance of Hologram platform. Should an outage or service interruption occur, Hologram Success and Engineering teams will post updates on this page. Upcoming maintenance windows will be announced here ahead of time.
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Cellular Networking
Operational
Global Cellular Data Network
Operational
SMS over cellular - Device Terminated
Operational
SMS over cellular - Device Originated
Operational
SIM Management
Degraded Performance
Device Dashboard
Operational
REST API
Operational
SIM Card Administrative Operations
Operational
Hyper SIM EUICC Operations
Operational
Data Usage Reporting and Billing
Degraded Performance
Data Services
Operational
Data Engine and Routes
Operational
SMS over IP
Operational
SpaceBridge Tunneling
Operational
Inbound Messaging API
Operational
Hologram Website
Operational
Hologram Store
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance