UK degraded connectivity on G1 profile (ICCID prefix 8944*)
Investigating - Starting October 1st, 2025, O2 UK began decommissioning its 2G and 3G networks across the UK, with full shutdown expected by the end of the year.

As a result, some devices using these legacy networks are transitioning to other available carriers.

We've observed that on our G1 profile (ICCID prefix 8944*), certain devices are having trouble transitioning to other available carriers and using other RATs like Cat-M where supported by the devices.

Our team is actively investigating this with our upstream connectivity partners to identify and resolve the root cause.

We'll continue to share updates as we learn more.
Oct 23, 2025 - 19:31 UTC

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Cellular Networking Operational
Global Cellular Data Network Operational
SMS over cellular - Device Terminated Operational
SMS over cellular - Device Originated Operational
SIM Management Operational
Device Dashboard ? Operational
REST API Operational
SIM Card Administrative Operations Operational
Hyper SIM EUICC Operations Operational
Data Usage Reporting and Billing Operational
Data Services Operational
Data Engine and Routes Operational
SMS over IP ? Operational
SpaceBridge Tunneling ? Operational
Inbound Messaging API Operational
Hologram Website ? Operational
Hologram Store Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Oct 30, 2025

No incidents reported today.

Oct 29, 2025
Service degradation on US PoP for G2 (89357*) profiles
Resolved - This incident has been resolved.
Oct 29, 18:45 UTC
Investigating - We are seeing a service degradation of our US PoP used by G2 profiles. Affected sessions are being routed through EU PoP and will continue to do so while the service stabilizes. We are closely monitoring metrics and will provide updates accordingly.
Oct 29, 16:39 UTC
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

Unresolved incident: UK degraded connectivity on G1 profile (ICCID prefix 8944*).

Oct 22, 2025

No incidents reported.

Oct 21, 2025
Persistent issues with most services
Resolved - All systems continue to operate as expected, we will continue to monitor for any issues.
Oct 21, 03:11 UTC
Monitoring - AWS functionality has been restored and stable for the past hour or so. We are awaiting updates from Amazon to ensure that our systems remain stable. All systems are fully restored or catching up. We will continue to monitor to catch an problems early.
Oct 20, 21:33 UTC
Identified - We are experiencing delays and downtime with AWS systems that affect the majority of our operations. This includes the API, Dashboard, device state changes, sending SMS to devices, reporting, and our ability to post status pages..
Oct 20, 17:40 UTC
Oct 20, 2025
Incident: G2 Profile (89357*) Connectivity Disruption
Resolved - This incident has been resolved.
Oct 20, 00:08 UTC
Update - This incident has been resolved.
Oct 19, 17:43 UTC
Update - We are continuing to investigate this issue.
Oct 19, 09:36 UTC
Investigating - We are currently investigating an incident affecting SIMs with the G2 profile (prefix 89357*). The issue is impacting new registrations, which may result in:
• Failed or delayed SIM registrations
• Loss of connectivity for some devices
• Inability to establish new data sessions

Our engineering team is actively investigating the root cause and working with our upstream partners to restore normal service. Updates will be posted as more information becomes available.

We apologize for the disruption and appreciate your patience as we work to resolve the issue.
Oct 19, 09:33 UTC
Oct 19, 2025
Oct 18, 2025
Intermittent data sessions on G2 (89357*)
Resolved - This incident has been resolved.
Oct 18, 01:31 UTC
Update - We are continuing to investigate this issue.
Oct 10, 12:51 UTC
Investigating - We are investigating reports affecting a small subset of devices on G2. Impacted devices may experience shorter-than-expected session durations and occasional disconnections and reconnections

We’ve engaged with upstream partners and are reviewing session handling to understand root cause.
Oct 9, 19:31 UTC
Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

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