All Systems Operational

About This Site

This status page provides up-to-date information about the current performance of Hologram platform. Should an outage or service interruption occur, Hologram Success and Engineering teams will post updates on this page. Upcoming maintenance windows will be announced here ahead of time.

You can subscribe to receive notifications for incidents and maintenance alerts via email, SMS, or RSS. Additionally, outage alerts and maintenance notifications will appear in the footer of Hologram.io, on the login page for the Hologram Dashboard, and in the top right corner of your Hologram Dashboard.

Cellular Networking Operational
Global Cellular Data Network Operational
SMS over cellular - Device Terminated Operational
SMS over cellular - Device Originated Operational
SIM Management Operational
Device Dashboard Operational
REST API Operational
SIM Card Administrative Operations Operational
Hyper SIM EUICC Operations Operational
Data Usage Reporting and Billing Operational
Data Services Operational
Data Engine and Routes Operational
SMS over IP Operational
SpaceBridge Tunneling Operational
Inbound Messaging API Operational
Hologram Website Operational
Hologram Store Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Upcoming maintenance on our Global-3 (89464*) profiles Jan 22, 2026 20:00-22:00 UTC

This maintenance will involve a service restart affecting G3 (894644*) profiles routed through our EU PGW.

During the maintenance window, active data sessions will be interrupted and will be automatically re-routed through redundant sites to remain fully operational and ensure service continuity.

This will only impact G3 SIMs routing through the EU PoP, other services and profiles remain unaffected.
Posted on Jan 15, 2026 - 20:34 UTC
Jan 19, 2026

No incidents reported today.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026
Connectivity outage on US2 (Verizon) profiles (ICCID 89148)
Resolved - This incident has been resolved.
Jan 15, 20:17 UTC
Monitoring - Our metrics show traffic has been close to normal levels throughout the outage, but some devices might be affected. We'll continue monitoring and update accordingly.
Jan 14, 21:57 UTC
Investigating - We are currently observing a nationwide issue affecting the Verizon network, which may impact a subset of SIMs using Verizon-direct profiles.

Our team is actively monitoring the situation and coordinating with Verizon to assess scope and impact. Further updates will be shared as more information becomes available.
Jan 14, 19:42 UTC
Jan 14, 2026
Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026
Delayed bulk SIM Operations
Resolved - The backlog has cleared.
Jan 10, 03:14 UTC
Monitoring - There is a currently a backlog delaying SIM operations submitted in bulk. We are currently monitoring the backlog which is processing, but some customers may experience delays when submitting bulk operations.

Cellular network and other API services are unaffected.
Jan 9, 17:19 UTC
Jan 9, 2026
Emergency Maintenance – Limited Impact G1 (89445*) Indigo APN
Completed - The scheduled maintenance has been completed.
Jan 9, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 13:00 UTC
Scheduled - We will be performing emergency network maintenance to improve stability and reliability for a small subset of customers. This work is intended to address intermittent connectivity issues observed on this specific legacy APN/PGW.

Who is impacted:
Only organizations using legacy G1 SIMs (ICCID prefix 89445*) on a specific legacy APN (Indigo APN). Customers using newer SIMs or profiles are not affected.

Expected impact:
No disruption to device connectivity is expected during this maintenance.

What’s changing:
As part of this work, the public IP addresses used for outbound traffic will change for impacted SIMs.

Action required:
Customers who restrict inbound access using IP allowlists, firewall rules, or backend whitelisting should update their configurations to include the new IP range. Customers who do not rely on IP-based allowlisting do not need to take any action.

If you require the new public IP range, please contact support@hologram.io and our team will provide the details.

We’ll post an update here once the maintenance is complete.
Jan 8, 21:29 UTC
Jan 8, 2026
Change on PGW IP routing on sims using the Global-3 (G3) profile (ICCID prefix 8946*)
Completed - The scheduled maintenance has been completed.
Jan 8, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 08:00 UTC
Scheduled - Objective
Together with our partners, we are reintroducing European infrastructure to the Hologram APN on G3 to improve routing efficiency and performance for traffic originating in Europe.

Scope
SIMs using the Global-3 (G3) profile (ICCID prefix 8946*)

Action (Potentially) Required
As part of this change, our provider is migrating Hologram’s EU internet connectivity to a new internet access solution. As a result, public egress IP ranges for EU traffic will change.

If you maintain a firewall allowlist based on public egress IPs, please update your rules to include the new CIDR ranges. This range has been shared by email, and may also be requested via support@hologram.io.


Timing
The planned maintenance window is scheduled for January 8, 2026, 08:00 to 09:00 UTC.
We do not anticipate service disruption.
Only newly created sessions will use updated routing.
Existing active sessions will not be interrupted.
Traffic may route via Europe instead of the US when it is the optimal path.

Status
We will continue to post updates at status.hologram.io.
If you have any questions or need confirmation of IP ranges, please contact support@hologram.io.
Jan 5, 22:25 UTC
Jan 7, 2026

No incidents reported.

Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.

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