Scheduled maintenance will affect SIM operations including activations, plan changes, and pause/resume commands. Customers will experience delays in these actions from the Hologram platform during this time. This maintenance is necessary for improvements to network SIM operations.
Impact: During the active work, there will be delays for SIM operations (activation, deactivation, pausing, and unpausing). Tower authentication, circuit-switched SMS, and data connectivity will not be affected.
We recommend avoiding performing critical maintenance or operations on devices during this maintenance window. If you have any questions, please feel free to reach out to firstname.lastname@example.org
, and the Hologram team will be standing by during the maintenance window to answer any questions.