Delayed SIM Operations
Incident Report for Hologram
All services are operating normally
Posted 5 months ago. Sep 12, 2018 - 04:34 UTC
A fix has been implemented and we have pushed through any outstanding SIM operations. So far, all systems are back to behaving normally but we will continue to monitor for any issues.
Posted 5 months ago. Sep 12, 2018 - 03:24 UTC
Another issue has cropped up on the carrier network and SIM operations are being delayed again. We are working with our carrier partner to implement another fix.
Posted 5 months ago. Sep 11, 2018 - 23:55 UTC
We have worked with the carrier partner to implement a fix, and any backlogged operations that were queued are being processed. Our engineers are currently monitoring.
Posted 5 months ago. Sep 11, 2018 - 21:39 UTC
Engineering team expediting issue with carrier partner to clear up SIM operation backlog.
Posted 5 months ago. Sep 11, 2018 - 18:56 UTC
Engineering team has identified an issue delaying SIM operations including activations, plan changing, pause/resume and SMS delivery. Cellular network and data engine services are unaffected.
Posted 6 months ago. Sep 11, 2018 - 13:51 UTC
This incident affected: REST API, Device Dashboard, and SMS.