Delayed SIM operations

Incident Report for Hologram

Resolved

All SIM operations restored to normal service levels.

Posted Jul 27, 2018 - 20:19 UTC

Monitoring

Issue has been resolved and any backlogged SIM operations are processing. Hologram engineering will continue to monitor.

Posted Jul 27, 2018 - 19:51 UTC

Identified

An issue has been identified delaying SIM operations including activations, plan changing, pause/resume and SMS delivery. Cellular network and data engine services are unaffected.

Posted Jul 27, 2018 - 18:00 UTC

This incident affected: SIM Management (Device Dashboard) and Cellular Networking (SMS over cellular - Device Terminated).