All Systems Operational
REST API   Operational
Device Dashboard   ? Operational
Data Engine   Operational
SpaceBridge   ? Operational
Cellular Network   Operational
SMS   ? Operational
Main Website and Store   ? Operational
SMS over IP   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Response Time
Fetching
Past Incidents
Aug 15, 2018

No incidents reported today.

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018
Resolved - Issue has been resolved and any backlogged SIM operations are processing. Hologram engineering will continue to monitor.
Aug 10, 20:34 UTC
Identified - Due to escalated SIM operations including activations, plan changing, pause/resume and SMS delivery, processing times may be delayed for some customers. Cellular network and data engine services are unaffected.
Aug 10, 18:38 UTC
Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018

No incidents reported.

Aug 2, 2018
Postmortem - Read details
Aug 8, 17:50 UTC
Resolved - Billing system restored to normal service level. Affected customers will be contacted with further information.
Aug 2, 16:53 UTC
Monitoring - Issue has been fixed and billing has resumed. Team continuing to monitor.
Aug 2, 16:43 UTC
Update - Engineering has identified the issue and is working on a fix to restore billing. Customer success will reach out to affected customers for any required account reconciliation.
Aug 2, 15:57 UTC
Identified - We're investigating reports of billing system issues that could cause improper data billing for certain customers. Billing will be temporarily paused while the engineering team investigates. Network and SIM operations unaffected.
Aug 2, 15:55 UTC
Aug 1, 2018

No incidents reported.