Aug 8, 17:50 UTC
Billing system restored to normal service level. Affected customers will be contacted with further information.
Aug 2, 16:53 UTC
Issue has been fixed and billing has resumed. Team continuing to monitor.
Aug 2, 16:43 UTC
Engineering has identified the issue and is working on a fix to restore billing. Customer success will reach out to affected customers for any required account reconciliation.
Aug 2, 15:57 UTC
We're investigating reports of billing system issues that could cause improper data billing for certain customers. Billing will be temporarily paused while the engineering team investigates. Network and SIM operations unaffected.
Aug 2, 15:55 UTC