All Systems Operational
REST API Operational
Device Dashboard ? Operational
Cloud Services Router Operational
SpaceBridge ? Operational
Cellular Network Operational
SMS ? Operational
Main Website and Store ? Operational
SMS over IP ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
API Response Time
Fetching
Past Incidents
Jun 24, 2017

No incidents reported today.

Jun 23, 2017

No incidents reported.

Jun 22, 2017

No incidents reported.

Jun 21, 2017
Resolved - Packet data and network returned to normal operation. A series of DDOS attacks at 6:10PM CDT and 9:30PM CDT degraded performance of packet switched data on the network. The DDOS traffic has since been blackholed to restore service. Engineering team will conduct full investigation on root cause and improved prevention.
Jun 21, 23:07 CDT
Update - Escalated to core networks team.
Jun 21, 22:24 CDT
Investigating - We are currently investigating this issue.
Jun 21, 22:04 CDT
Jun 20, 2017

No incidents reported.

Jun 19, 2017

No incidents reported.

Jun 18, 2017
Resolved - The issue has been resolved. All SIM operations should be normal.
Jun 18, 16:07 CDT
Identified - The carrier is deploying a fix now
Jun 18, 16:04 CDT
Investigating - We are working with our carrier partners to investigate an issue causing some SIM operations (activation, SMS, pause/resume) to be delayed. We hope to have more information on this soon.
Note that cellular data services should not be affected.
Jun 18, 15:08 CDT
Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017
Resolved - Usage report processing complete. Normal usage data collection has now resumed. If you see any issues on your account please reach out to support@hologram.io
Jun 15, 19:50 CDT
Monitoring - Engineering team is re-processing any missed usage reporting and patched usage report issue causing delays.
Jun 15, 19:14 CDT
Identified - Cause of delay identified as an issue with usage reporting server. Team working to resolve and process backlogged reports. Please reach out to support@hologram.io if you are seeing any issues or have any questions.
Jun 15, 14:32 CDT
Investigating - Engineering time is investigating delays in usage reporting data.
Jun 15, 10:57 CDT
Jun 14, 2017

No incidents reported.

Jun 13, 2017

No incidents reported.

Jun 12, 2017
Resolved - This incident has been resolved.
Jun 12, 11:57 CDT
Monitoring - No issues identified and network latency returned to normal expected thresholds, engineering team continuing to monitor situation for any issues. Please contact support@hologram.io if you are experiencing any problems.
Jun 12, 10:02 CDT
Investigating - Team is investigating higher latency from watchdogs for packet switched connections. Please contact support@hologram.io if you are experiencing degraded service.
Jun 12, 08:18 CDT
Jun 11, 2017

No incidents reported.

Jun 10, 2017

No incidents reported.