All Systems Operational
REST API   Operational
Device Dashboard   ? Operational
Data Engine   Operational
SpaceBridge   ? Operational
Cellular Network   Operational
SMS   ? Operational
Main Website and Store   ? Operational
SMS over IP   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Response Time
Fetching
Past Incidents
Nov 19, 2018
Resolved - Affected services were restored to normal service levels.
Nov 19, 16:49 UTC
Monitoring - Affected services have been restored. Our team is continuing to monitor. No cellular connectivity (data or SMS) was affected.
Nov 19, 15:25 UTC
Investigating - Automated monitoring alerted our team to an issue where requests to our Dashboard and REST API are timing out. We are investigating. Cellular data, connectivity, and SMS are unaffected.
Nov 19, 15:22 UTC
Nov 18, 2018

No incidents reported.

Nov 17, 2018

No incidents reported.

Nov 16, 2018
Resolved - Incident resolved. Data connectivity through Verizon (USAVZ) at normal service levels.
Nov 16, 23:11 UTC
Monitoring - Data connectivity on USAVZ LTE network restored to normal service levels. Hologram team continuing to monitor access and quality of service.
Nov 16, 19:20 UTC
Update - Issue escalated with upstream networking provider to restore USAVZ LTE data traffic. In the US, Hologram SIMs will access LTE networks through other major carriers while this is resolved and will not require any update to existing plans.
Nov 15, 21:39 UTC
Identified - Degraded service identified for LTE data connectivity for Verizon (USAVZ). Affected devices will be unable to attach. Other LTE service and connectivity unaffected.
Nov 15, 17:46 UTC
Nov 14, 2018

No incidents reported.

Nov 13, 2018
Resolved - The issue has been resolved and SIM operations resuming at standard service level. Hologram engineering team continuing to monitor.
Nov 13, 19:38 UTC
Investigating - Engineering team has identified an issue delaying SIM operations including activations, plan changing, pause/resume and SMS delivery. Cellular network and data engine services are unaffected.
Nov 13, 16:11 UTC
Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.