All Systems Operational
REST API   Operational
Device Dashboard   ? Operational
Data Engine   Operational
SpaceBridge   ? Operational
Cellular Network   Operational
SMS   ? Operational
Main Website and Store   ? Operational
SMS over IP   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Network Upgrade Sep 27, 01:00-01:30 UTC
There will be maintenance performed on core packet networking infrastructure between September 27, 2018 01:00 UTC to 01:30 UTC. This maintenance is necessary for improvements to preventative security measures as well as making overall improvements to network operation.

Impacts: During the active work, there may be brief losses of data routing and packet deliverability, resulting in connections being dropped or destination hosts becoming temporarily unreachable. PDP contexts (packet-switched data sessions) and automatic IP address assignment requests may timeout. SIM operations (activation, deactivation, pausing, and unpausing) should not be affected. Tower authentication and circuit-switched SMS should not be affected. Dashboard and API will not be affected.

We recommend avoiding performing critical maintenance or operations on devices during this maintenance window. If you have any questions, please feel free to reach out to support@hologram.io, and the Hologram team will be standing by during the maintenance window to answer any questions.
Posted on Sep 27, 01:30 UTC
API Response Time
Fetching
Past Incidents
Sep 25, 2018
Resolved - Incident resolved. Data connectivity through AT&T (USACG) at normal service levels.
Sep 25, 09:33 UTC
Identified - Issue identified with upstream provider causing degraded performance for AT&T (USACG). Incident escalated and engineers working to resolve.
Sep 25, 08:21 UTC
Investigating - Investigating reports of data connectivity issues to AT&T (USACG) in the USA. Other carriers and coverage unaffected at this time.
Sep 25, 08:09 UTC
Sep 24, 2018

No incidents reported.

Sep 23, 2018

No incidents reported.

Sep 22, 2018
Completed - The scheduled maintenance has been completed.
Sep 22, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 05:00 UTC
Scheduled - An upstream provider will be performing critical maintenance as a result of SIM operation delays last week. During this time, Hologram dashboard SIM operations including activations, pausing, and SMS will be delayed. Network connectivity and data engine services will NOT be affected.
As a precaution, we advise customers to avoid scheduling critical operations (e.g. device upgrades, maintenance) during this maintenance window. Our status page will remain the primary location for updates concerning this planned maintenance event.
Sep 21, 20:13 UTC
Sep 21, 2018

No incidents reported.

Sep 20, 2018

No incidents reported.

Sep 19, 2018

No incidents reported.

Sep 18, 2018

No incidents reported.

Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018
Resolved - SIM operations processing at standard performance levels. Affected customers will be contacted with further information.
Sep 14, 17:34 UTC
Monitoring - The issue has been resolved by network provider and SIM operations resuming at standard service. Hologram engineering team continuing to monitor.
Sep 14, 15:07 UTC
Identified - A load issue has been identified with an upstream network provider causing delayed SIM operations. Hologram engineering has escalated with provider support and management for resolution. Dashboard SIM operations may experience delays until resolved. Cellular network and data engine services are unaffected.
Sep 14, 01:30 UTC
Investigating - Engineering team has identified an issue delaying SIM operations including activations, plan changing, pause/resume and SMS delivery. Cellular network and data engine services are unaffected.
Sep 13, 22:49 UTC
Sep 12, 2018
Resolved - This incident has been resolved.
Sep 12, 22:58 UTC
Monitoring - After investigation, engineers confirmed standard service levels for DT SMS and will continue monitoring service health.
Sep 12, 20:08 UTC
Investigating - Engineering team investigating reports of intermittent or delayed device terminated (DT) SMS.
Sep 12, 19:47 UTC
Resolved - All services are operating normally
Sep 12, 04:34 UTC
Monitoring - A fix has been implemented and we have pushed through any outstanding SIM operations. So far, all systems are back to behaving normally but we will continue to monitor for any issues.
Sep 12, 03:24 UTC
Identified - Another issue has cropped up on the carrier network and SIM operations are being delayed again. We are working with our carrier partner to implement another fix.
Sep 11, 23:55 UTC
Monitoring - We have worked with the carrier partner to implement a fix, and any backlogged operations that were queued are being processed. Our engineers are currently monitoring.
Sep 11, 21:39 UTC
Update - Engineering team expediting issue with carrier partner to clear up SIM operation backlog.
Sep 11, 18:56 UTC
Identified - Engineering team has identified an issue delaying SIM operations including activations, plan changing, pause/resume and SMS delivery. Cellular network and data engine services are unaffected.
Sep 11, 13:51 UTC